Support Associate- Remote at Accruent
Personal development and becoming the best you, is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.
Are you looking for an innovative, dynamic and international environment to work in?
Then check out the below opportunity at Accruent!
We are looking for a Support Associate
Location: United Kingdom, remote
What are your responsibilities:
As a Support Associate you will provide exceptional customer service to help sustain and improve the use of Accruent’s Enterprise Solutions. You will serve as first point of contact (via phone, email and web-based support portal) to customers regarding software and technical issues. You will accomplish timely delivery of services, successful identification and resolution of issues or service requests through interactive customer communication. It is very important that all internal and external customer interactions are recorded in detail, so all necessary information is accessible.
Because of your knowledge of the Accruent-supported products and technologies, you are able to follow support processes and incident response procedures and can clearly identify problems and apply the appropriate solution. In case needed you will escalate high priority issues to senior support staff and cross-functional teams to determine and address the root cause of issues.
But the most important responsibility is that with your drive to excellence, you will not only help our customers but work on your personal development and career path!
In this role you will report to the Associate Manager Support, who is located in the United Kingdom.
What you bring to the table:
- A high school diploma or equivalent and ideally some relevant working experience in a (software) support role.
- Excellent communications skills and fluent in English, any additional language is a big plus.
- Customer-centric attitude, which helps you diplomatically deal with angry/irate customers.
- Prioritization, multitasking and problem solving skills
- Team player
- You don’t mind the fact that you will occasionally need to work outside of office hours if the technical issues requires that.
- And most importantly you are eager to learn!
- A passion for software, technology, customers, and problem solving.
- SQL required, Oracle DBA and webservices preferred.
What we offer:
We offer you a great remote opportunity in which you will work with people all over the world. It will be your time to develop and grow in an innovative, dynamic, and fast-moving environment, where you'll receive a competitive remuneration package. We at Accruent, create an environment where there is room for ideas and initiatives, experiences are impactful, and talent is developed.
All employment offers are made contingent upon the successful completion of a background check. A background check may include: verification of education and past employment, criminal background reports, motor vehicle driving records, or reference checks. The company is the sole determinant of a successful background check. Assessment may be part of the application process.
At Accruent (a subsidiary or affiliate of Fortive Coporation), we strive to be on the cutting edge of the software world, providing purpose-built intelligent solutions that raise customer expectations, shift paradigms and transform the way businesses operate and achieve success.
We aim to provide the same transformational growth for our 1,000+ employees which includes a vibrant office culture in major cities like Austin and Amsterdam – and 10,000 customers in more than 150 countries – we know you’ll gain new experiences along the way. In our continued effort to help our teams Grow Without Limits, we provide all employees with the resources, coaching and support they need to reach new heights and experience true professional and personal development – and we do this because we believe it will help us grow as a global company in return.
Every person can bring something incredible to the table, and we can always achieve more together. So, if you are courageous, adaptable, collaborative and interested in becoming the best you, we encourage you to join us for the ride – even if you don’t believe you have the exact experience to fill a particular role.
Explore the path. Join Accruent.
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a start-up spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to ground-breaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.