The Walt Disney Company
Create the Tech Behind Our Magic
Orlando, FL

Support Analyst at The Walt Disney Company (Orlando, FL)

Sorry, this job was removed at 1:46 a.m. (CST) on Wednesday, June 8, 2022
Find out who's hiring in Orlando, FL.
See all Operations jobs in Orlando, FL
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Mobility Services (part of Disney Enterprise Technology) is the service owner for all things cellular. As a part of this team, the Cellular and Mobility Support Analyst will assess and develop processes to address cast requests and incidents, communicate and collaborate with our carriers, support all cellular devices, provide vendor management, lead projects to enhance current services, train the team on new services, create cellular documentation, and review and request payment for cellular invoices.
As a Cellular and Mobility Support Analyst, you will report to the Telecom Services Senior Manager.
Responsibilities :
You Will:
  • Provide excellent customer service by assessing and improving cellular & mobility service offerings.
  • Update and maintain Service Now client request forms
  • Evaluate and implement new devices or services.
  • Work with vendors, peers, and partners to implement or improve our processes relating to mobility functions
  • Develop ad hoc training documents and maintain them for all mobility processes.
  • Communicate and collaborate with important partners.
  • Improve telecom expense management by exploring new processes and expense management systems.
  • Cellular vendor/carrier management
  • Assess cellular invoices and submit payments to the business office.
  • Develop operational processes for new services such as Enhanced-Push-To-Talk
  • Support the operational sustainment of new services
  • Explore and implement automation of repeated tasks

Basic Qualifications :
You Are/Have:
  • Motivated & efficient
  • Able to evaluate and improve operational processes
  • Experience creating/maintaining documentation (such as reports, end-user methods of procedure, training documents, & process maps)
  • Organization and problem-solving skills
  • Knowledge of cellular technology, devices, carriers, and features
  • Excellent communication skills (verbal, written, & presentations)
  • 3 years of customer service experience
  • Proficient with Microsoft Office, Teams, & Service Now

Preferred Qualifications:
How you Stand Out:
  • Experience working with cellular carriers (AT&T, Verizon) to support enterprise users or other technology vendor management experience
  • Demonstrated experience leading projects

Required Education :
  • Bachelor's Degree in Computer Science, Communications (or other related area), or related work experience.

Additional Information :
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • .NETLanguages
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks

What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Volunteer in local community
Partners with Nonprofits
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.


Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.


SVP/Chief Technology Officer, The Walt Disney Studios

More Jobs at The Walt Disney Company