Support Analyst (SharePoint, Azure, One Drive)

Our Team

Technology Services Group (TSG) keeps BNY Mellon's technology streamlined and cutting edge, defining and executing the firm's technology strategy, positioning the bank for future successes for our clients and stakeholders. From hardware and collaboration tools of our employees to modernized infrastructure, application platforms and core services, we ensure that the firm's systems are running optimally while enabling business innovation and productivity.

As part of TSG, Technology Production Services is a technology service management delivery and production support organization built on standardized products and services delivered with consistency to meet the needs of our clients. Our mission is to provide a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure and predictable production environment. Our team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future. If you are a collaborative continual learner with a global mindset and a desire to contribute to our company's top priorities, this is the place for you.

The Role

As a Support Analyst (Sharepoint, Azure, One Drive), you will be part of a team within Workplace Technology Production Services. We provide electronic-mail, unified communications, video conferencing, and mobile productivity solutions for the global corporate environment supporting approximately 60,000 people and 15,000 mobile devices. We provide support 24x7x365 in a fast-paced work environment.

Key Responsibilities:

• Ensure system reliability by keeping the platform up to date on patches, and provide support for disaster recovery and business continuity planning.
• Ensure compliance with all financial regulations relating to electronic communications
• Provide support necessary to troubleshoot complex issues within a global, infrastructure
• Provide accurate responses to auditor and regulator inquires in a timely manner
• Provide support necessary to troubleshoot complex issues within a global infrastructure
• Demonstrate support of team and company goals.

Qualifications

• In-depth knowledge of SharePoint 2007/2010/2013
• In-depth knowledge of SharePoint Online, Azure Basics (Cloud Understanding)
• In-depth knowledge of One Drive
• Conceptual knowledge of SQL Server 2016, 2019 capabilities
• In-depth knowledge of SharePoint/Windows PowerShell, Sharepoint Online Shell, and PnP Shell
• Knowledge of Windows Server 2016, 2019 Administration

Preferred:

• SharePoint product migration experience (On-Prem to Online / OnPrem To On-Prem)
• SharePoint App infrastructure administration
• Knowledge of Power Automate
• Third party tool experience such as Metalogix, Sharegate, Doc Ave, Nintex, et cetera
• Basic knowledge of load balancing, DNS,
• Understanding of ITIL
• May allocate/coordinate work within a team/project.
• Formulates plans to meet system objectives for the corporation; works in all phases of system analysis, implementation measurement, and reporting.
• Oversees software installations and upgrades to operating systems and layered software packages.
• Analyzes user hardware and software needs and recommends upgrades or new purchases.
• Installs, configures, and develops middleware utility programs and related distributed system software on multiple mainframe/distributed hardware/software environments.
• Leads the middleware team in providing more complex on-site and on-call support through analysis and research.
• Collaborates and consults with application development teams to determine platform selection, efficient transaction design, and use.
• Communicates both formally and informally with customers and end users.
• Reviews new/modified file transmission requests submitted by all internal business partners at BNY Mellon.
• Contributes to the achievement of related teams' objectives

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred
• 6 - 8 years of related infrastructure experience required; experience in the securities or financial services industry is a plus

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.