Passionate about making a difference in the world of healthcare genomics?
Our Connectivity and Data Integration team works diligently to build order and resulting capabilities for providers and care teams across the country. We support our clinical ordering process and other Tempus applications by bringing in structured clinical data from electronic medical records. As we continue to bring new customers onboard it’s critical to make sure we’re able to maintain ongoing support for these integrations. We’re seeking a highly-motivated support analyst who is passionate about support.
What you’ll do: Maintain our integrated EMR connections (VPN, sFTP, AWS S3), assist with research and clinical documentation export in HL7, FHIR, and JSON formats, and assist with customer support questions or issues.
Responsibilities:
- Maintain connection to our customer endpoints, VPN, sFTP, AWS S3
- Make any corrections to JSON files in our UI tool, failures noted
- Assist with quality assurance and process improvement initiatives for research and clinical JSON deliverables
- Assist us in building a scaled approach to maintaining our ongoing support
- Communicate with customers via support tickets or email distro list
- Collaborate with internal teams to resolve support issues via Slack, email, and video conferencing.
Required Skills and Qualifications:
- Bachelor's Degree, or equivalent industry experience
- 2+ years of experience on a support team in hospital or healthcare vendor space
- Functional Knowledge of HL7 and/or interfaces
- Knowledge of connected systems, IP/port maintenance, ssh keys or user auth for sFTP
- Ticketing system experience e.g. ZenDesk, Service Now, or Jira
- Excellent customer communication skills
- Ability and willingness to learn from your colleagues about scientific concepts outside of your area of expertise
- Passionate about support and maintenance of ongoing systems
Preferred Skills and Qualifications:
- Familiarity with formats: JSON
- Familiarity with document repositories: OnBase, Epic Blob
- Familiarity with integration engines: Iguana, Ellkay, CorePoint, Cloverleaf, etc
- Familiarity with EMRs: Epic, AllScripts, Cerner, McKesson iKnowMed, Meditech, etc.
- Experience with healthcare terminology concept codes (SNOMED, ICD-10, LOINC, etc.)
- Knowledge of oncology or genomic data
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