Support Analyst, Integration Order & Results at Tempus

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Passionate about making a difference in the world of healthcare genomics?

Our Connectivity and Data Integration team works diligently to build order and resulting capabilities for providers and care teams across the country. We support our clinical ordering process and other Tempus applications by bringing in structured clinical data from electronic medical records. As we continue to bring new customers onboard it’s critical to make sure we’re able to maintain ongoing support for these integrations. We’re seeking a highly-motivated support analyst who is passionate about support.

What you’ll do: Maintain our integrated EMR connections (VPN, sFTP, AWS S3), assist with research and clinical documentation export in HL7, FHIR, and JSON formats, and assist with customer support questions or issues. 

Responsibilities:

  • Maintain connection to our customer endpoints, VPN, sFTP, AWS S3
  • Make any corrections to JSON files in our UI tool, failures noted
  • Assist with quality assurance and process improvement initiatives for research and clinical JSON deliverables
  • Assist us in building a scaled approach to maintaining our ongoing support
  • Communicate with customers via support tickets or email distro list
  • Collaborate with internal teams to resolve support issues via Slack, email, and video conferencing. 

Required Skills and Qualifications:

  • Bachelor's Degree, or equivalent industry experience
  • 2+ years of experience on a support team in hospital or healthcare vendor space
  • Functional Knowledge of HL7 and/or interfaces
  • Knowledge of connected systems, IP/port maintenance, ssh keys or user auth for sFTP
  • Ticketing system experience e.g. ZenDesk, Service Now, or Jira 
  • Excellent customer communication skills
  • Ability and willingness to learn from your colleagues about scientific concepts outside of your area of expertise
  • Passionate about support and maintenance of ongoing systems
Preferred Skills and Qualifications:
  • Familiarity with formats: JSON
  • Familiarity with document repositories: OnBase, Epic Blob
  • Familiarity with integration engines: Iguana, Ellkay, CorePoint, Cloverleaf, etc
  • Familiarity with EMRs: Epic, AllScripts, Cerner, McKesson iKnowMed, Meditech, etc.
  • Experience with healthcare terminology concept codes (SNOMED, ICD-10, LOINC, etc.)
  • Knowledge of oncology or genomic data
  #LI-SH1
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • JIRAManagement
    • SalesforceCRM

An Insider's view of Tempus

What makes someone successful on your team?

We value creativity in ideation, autonomy in execution, and a healthy tendency to always question the status quo.

Ash

Lead Data Scientist

What are Tempus Perks + Benefits

Tempus Benefits Overview

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short Term Disability Insurance
Flexible Spending Account
Commuter Benefits
Parental Leave
Charitable Matching Program
Mental Health Support Platform
Pet Insurance
Company Cafeteria with Breakfast, Lunch & Grab & Go Options
Stocked Kitchen with Snacks
On-Site Barista
Discounted Gym Membership
Discounted Divvy Membership
Diversity & Inclusion Initiatives
Team & Company Outings

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning

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