Support Analyst, Integration Order & Results

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Passionate about making a difference in the world of healthcare genomics?

Our Connectivity and Data Integration team works diligently to build order and resulting capabilities for providers and care teams across the country. We support our clinical ordering process and other Tempus applications by bringing in structured clinical data from electronic medical records. As we continue to bring new customers onboard it’s critical to make sure we’re able to maintain ongoing support for these integrations. We’re seeking a highly-motivated support analyst who is passionate about support.

What you’ll do: Maintain our integrated EMR connections (VPN, sFTP, AWS S3), assist with research and clinical documentation export in HL7, FHIR, and JSON formats, and assist with customer support questions or issues. 

Responsibilities:

  • Maintain connection to our customer endpoints, VPN, sFTP, AWS S3
  • Make any corrections to JSON files in our UI tool, failures noted
  • Assist with quality assurance and process improvement initiatives for research and clinical JSON deliverables
  • Assist us in building a scaled approach to maintaining our ongoing support
  • Communicate with customers via support tickets or email distro list
  • Collaborate with internal teams to resolve support issues via Slack, email, and video conferencing. 

Required Skills and Qualifications:

  • Bachelor's Degree, or equivalent industry experience
  • 2+ years of experience on a support team in hospital or healthcare vendor space
  • Functional Knowledge of HL7 and/or interfaces
  • Knowledge of connected systems, IP/port maintenance, ssh keys or user auth for sFTP
  • Ticketing system experience e.g. ZenDesk, Service Now, or Jira 
  • Excellent customer communication skills
  • Ability and willingness to learn from your colleagues about scientific concepts outside of your area of expertise
  • Passionate about support and maintenance of ongoing systems

Preferred Skills and Qualifications:

  • Familiarity with formats: JSON
  • Familiarity with document repositories: OnBase, Epic Blob
  • Familiarity with integration engines: Iguana, Ellkay, CorePoint, Cloverleaf, etc
  • Familiarity with EMRs: Epic, AllScripts, Cerner, McKesson iKnowMed, Meditech, etc.
  • Experience with healthcare terminology concept codes (SNOMED, ICD-10, LOINC, etc.)
  • Knowledge of oncology or genomic data

  #LI-SH1

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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An Insider's view of Tempus AI

What’s the vibe like in the office?

The casual setting here in the Chicago office makes everyone less intimidating and more approachable. It's nice to be in an environment where our day-to-day work actually makes a difference, I feel valued. Tempus is also great at welcoming everyone with different backgrounds.

Alexis

Clinical Lab Associate

How do you collaborate with other teams in the company?

I collaborate with various hiring teams on a daily basis. Through weekly meetings, strategic planning, events, and messaging, hiring teams and I have built a collaborative hiring process and have become trusted partners to bring top talent to Tempus. We rely on honest communication, shared goals, and the right tools to set us up for success!

Emma

Recruiter

What makes someone successful on your team?

We value creativity in ideation, autonomy in execution, and a healthy tendency to always question the status quo.

Ash

Lead Data Scientist

What are some things you learned at the company?

One of the things that molded my growth was seeing how much thought goes into the decisions, and how much leadership seeks feedback from the people around them, to help understand the impact of decision-making. Just being a sponge in the room is inspiring. I adapted the styles of many leaders here and use that to create my own leadership style.

Anita

Laboratory Operations Manager

What are Tempus AI Perks + Benefits

Tempus AI Benefits Overview

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability Insurance
Flexible Spending Account
Commuter Benefits
Parental Leave
Charitable Matching Program
Employee Assistance Program (EAP)
Pet Insurance
Company Cafeteria with Breakfast, Lunch & Grab & Go Options
Stocked Kitchen with Snacks
On-Site Barista
Discounted Gym Membership
Discounted Divvy Membership
Diversity & Inclusion Initiatives
Team & Company Outings

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
All staff in Tempus’ laboratories are subject to Tempus’ separate laboratory PTO policies.
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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