Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Optum is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference?
If you are located within Tampa, FL you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:

• Supervises a team of Tier 2 Desktop Technician personnel, including resource management and planning, hiring, development, training and performance coaching. Provides guidance and support to staff to ensure departmental objectives are achieved
• Monitors ticket queue to ensure Service Level Agreements (SLA's) are met and that proper documentation procedure is followed
• Ensures proper support processes and standard operating procedures are documented and followed to ensure timely resolution of technology issues
• Participates in and facilitates IT meetings with internal customers and other support staff
• Ensures proper inventory management of technology equipment including maintaining stock of imaged desktops, laptops, tablets
• Escalates incidents to proper internal IT teams as needed
• Acts as team contact when manager is not available for escalation, meetings, day-to-day operations to include on-call coverage

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 5+ years of technical support experience
• 2+ years of experience supporting executive or VIP level customers - attach a year to it
• Previous experience in a tech lead or team lead role helping with hiring
• Experience escalating technical issues to Tier 3 support teams
• Location must be in Tampa, FL

Preferred Qualifications:

• Technical certifications including CompTIA, HDI, or Microsoft Certifications
• Experience conducting performance reviews and coaching staff
• Experience managing direct reports
• Experience creating technical documentation and Standard Operating Procedures (SOPs)
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected bylower 48 law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Supervisor Technical Support, Telecommute, WFH, Work From Home, WAH, Work At Home, Tampa, FL, Florida