This Provider Managed Services position is responsible for excellent customer service to both internal and external customers. This role encompasses project delivery, integration, implementation, product education, and career growth and development. This is a remote position responsible for customer satisfaction and the development of direct reports. Provider Managed Services seeks a motivated, detail-oriented professional who thrives in a fast paced and ever-changing work environment. This position oversees Managed Services offerings and other products and services that fall under this classification. This position will report to the Manager of Provider Managed Services while working closely with Product Development. The Supervisor of Managed Services executes various work requests and tasks for career development, corrective action, customer engagement, product utilization, and special projects as assigned.This position requires effective time management skills, a passion for excellent customer service, performance excellence, attention to detail, and a high level of integrity and work ethic.Principle Duties and Responsibilities:

• Collaborate with internal and external parties to increase understanding and utilization of the Managed Services offering.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when appropriate.
• Proactively create projects and process efficiencies to constantly improve scalability, quality, and customer satisfaction.
• Provide clear and actionable instructions to managed service direct reports for daily tasks and project work.
• Demonstrate effective time management of projects and meetings while adhering to deadlines.
• Mentor team members, refine processes, and develop resource materials.
• Mentor direct reports for career development and leadership skills through individual development plans.
• Improve self and team work ethic through continuous coaching and education documented in Workboard.
• High level oversight of customer activity and account health to increase adoption of GHX's recommended practices.
• Critically think to resolve technical problems and work cross-functionally when needed.
• Coordinate launch schedules of assigned product offering base and raise staffing needs to management
• Assist with identification and development of new system enhancements to benefit department offerings.
• Independently identify and execute performance action plans to increase engagement of the customer.
• Create, learn, revise, and communicate established process to all team members including internal management.
• Maintain a high performing team and analyze process for areas of improvement and quality assurance.
• Travel may be required (up to 40%)

Required Skills:

• Proficiency in Microsoft Office applications, with advanced knowledge of Excel

• Ability to work with little direction or guidance

• Create outlines of projects and process documentation of Managed Services offering

• Determined, detail oriented, and proactive individual
• Strong accountability and integrity due to sensitive nature of information
• Strong customer support and management skills

• Clear and effective verbal and written communication
• Salesforce knowledge or a relatable CRM tool
• Webinar and other live training experience

• Ability to identify and solve internal and customer problems and increase customer efficiency and product value

• Prior account management or relatable experience

• Proven ability to identify and solve problems and increase efficiency and product value
• Ability to locate areas of cost saving enhancements or product improvements for a given product or service
• Ability to participate and provide constructive feedback in developmental meetings with customers and GHX executives

Required Qualifications:

• Bachelor's degree and 2+ years of healthcare and/or supply chain experience
• Minimum of 2-year experience in a team-oriented supervisor role or an equivalent experience
• Proficiency within the Microsoft Office Suite, particularly Microsoft Excel, Word, and PowerPoint

• Strong organizational and project management skills
• 1+ years of experience with project management, customer success, training and/or customer service

• Supply Chain, Material Management department or Customer Operation department history preferred
• Product knowledge of GHX products or relatable supply chain experience preferred

Estimated base salary range: $49,900-$63,000The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies, and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/GHX: It's the way you do business in healthcareGlobal Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency, and accuracy of business processes.GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics, and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada, and Europe, and employs more than 800 people worldwide. Our corporate headquarters is in Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia, Chicago, Illinois, and Omaha, Nebraska.DisclaimerGlobal Healthcare Exchange, LLC and its North American subsidiaries (collectively, "GHX") provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX's employees to perform their expected job duties is absolutely not tolerated.