Job Description Job Description
The CCB IPM Technology organization is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the people you coach-will thrive.
In this role, you will be a leader in our organizational transformation - to become product aligned, engineering focused, and customer value driven. This is a large scale, organizational transformation to support CCB Technology's modernization and cloud native engineering transformation. You will also support the overall optimization of our products and services, ensuring that as an organization we are efficient, effective, and impactful.
As an experienced transformation and organization management leader, your mission is to help evolve our CCB product organization to the next level. Your expertise in various domains including lean, agile, strategy, consulting, process improvement and a focus on delivering value will be counted on to set direction and solve complex and mission critical problems.
Reporting to the Strategy and Transformation Director, you will support the CCB Product teams and the IPM organization in building new operating models, processes and metrics. You will be responsible for defining and implementing the target operating model, including policies, processes and tools to support the achievement of IPM and CCB's goals. You will also have responsibility for the Technology Product office, ensuring that our Product and Services have the support they need to operate in an effective agile manner. In addition, you will lead the overall optimization of the organization, including communication strategies, people agenda, process improvement, and change management.
Key Responsibilities:

• Lead the IPM organizational transformation, including responsibility for process improvement, organizational effectiveness, people agenda, and change management
• Lead strategy development, executive communications, and execution of organizational outcomes
• Contribute to the definition of the target operating model along the following dimensions:
  • Organizational structure
  • People - Skills, job families, job structure
  • Processes, including incident management, maintenance, risk and controls
  • Tools, including standard deployment and configuration practices
  • Operational controls - Definition of strong controls to ensure adherence to defined policies and procedures
• Support the definition of a holistic, end to end target state, including establishing strategy, approach and execution of the program, including piloting/prototyping the model
• Management of a small team
• Development and execution of a change management plan
• Development and execution of a professional communications strategy
• Development of training and other learning capabilities to support our goals

Our culture of diversity, intellectual curiosity, and problem solving is essential to our success. We bring people together with a wide variety of backgrounds, experiences, and perspectives. We support teamwork, thinking big, and taking risks in a blame-free environment. We promote self-direction to work on relevant projects, while building an environment that provides support and mentorship needed to learn and grow. We're excited to see what you'll bring to our team.
Required Skills and Experience

• Strong organizational navigation skills, politically aware and agile, can influence outcomes based upon well reasoned views and arguments

• Excellent written and verbal communication skills
• Experience with data analysis, synthesis and problem solving
• Professional courage - takes on issues and challenges, calls it like s/he sees it

• Focus and judgment - can separate mission critical from \"nice to haves\"

• Change agent; drive for continuous improvement; creative problem solver

• Execution oriented - Hands on, helps eliminate barriers to achieving results

• Solution oriented; creative problem solver

• Deals well with ambiguity, can shape and define the future, take an idea and turn it into execution

• Strong collaborator, partnership skills, builds relationships, understands how to find common ground

• Inspires others; gets the best out of people; builds motivated, high performing teams

• Product management and agile experience a plus

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.