Strategic Client Success Manager at Levelset

| New Orleans, LA
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If you read the below description and feel this position excites you, but your experience does not add up 100%, we encourage you to still apply and tell us why! We look forward to learning what makes you passionate and purposeful. 

Levelset Customer Success Managers serve as trusted advisors to our customers and build strong relationships with key customer stakeholders and guide them through the customer journey. This role reports to the Manager of Mid-Market Customer Success and works cross-functionally with the mid-market pod on the revenue team. 

Job Responsibilities:

  • Serve as the primary point of contact and strategic partner for your customers and own the customer journey from onboarding to renewal
  • Increase your customer adoption, stabilize retention and promote loyalty
  • Work closely with the expansion account management team to identify expansion opportunities in your account portfolio
  • Create and deliver success plans to enable customers to achieve their desired business outcomes in Levelset
  • Coordinate and lead strategic business reviews
  • Navigate large organizations with complex organization and team structure
  • Digest complex scenarios and simplify them for internal and external stakeholders
  • Interface and collaborate with cross-functional teams to drive towards customer goals and be the voice of the customer to provide visibility and/or escalations.
  • Advocate for features / improvements with high ROI. Escalate issues that are likely to cause churn

What You'll Gain:

The overall position will be expansive, and will provide you with a suite of transferable and marketable skills that will position you well to advance your career within or outside of Levelset. You're also entering the growing market of Customer Success functions receiving heightened recognition in the SaaS industry.

What You'll Bring:

  • 2+ years of experience as a CSM or Account Manager
  • Business Savvy 
  • Confidence in communicating with the C-Suite
  • Self-starter
  • Strong communication skills
  • Resourcefulness
  • Driven Multi-tasker
  • Intellectually Curious
  • Proficiency with Mac Operating System
  • Proficiency with Standard Business Applications, and Operational Applications

 

About Levelset

Levelset has been named one of the "Best Places to Work" by New Orleans CityBusiness four years in a row for our mission-driven culture and commitment to internal and external growth. We are growing rapidly and looking for new exciting team members to add their unique talents to our mission. We empower contractors to always get what they earn, and our software platform makes lien rights, payment paperwork, and compliance in the construction industry simple and stress-free, so contractors and suppliers can get paid faster, have easier access to capital, and less surprises.

With the recent $500 Million acquisition by Procore, a leading provider of construction management software, Levelset will continue to empower people in construction to get payment under control, facilitating smooth payments and successful projects. Together both companies will deliver on our joint missions to improve the lives of everyone in construction even faster! 

With offices in Austin, Texas, Cairo, Egypt and headquartered in New Orleans, Louisiana Levelset team is 350+ people and growing. 

Check out our Field Guide to learn more!

Why Levelset

  • We’re a rapidly growing team working on interesting and worthwhile problems
  • With a newly distributed workforce, we make engagement and employee wellness even more of a priority. We want you to love your job! 
  • We believe professional growth (i.e. building your skills) is essential. Working here provides the opportunity for increased responsibility, continuous learning, and more.
  • We have a very welcoming culture that starts at the top with our CEO.
  • Nothing is a secret here, we think honesty and transparency create a productive workplace.
  • Recognition for hard work and demonstrating our core values is important to us.

Benefits

  • Competitive health benefits, including mental, emotional, and behavioral health benefits and an easy to use Employee Assistance Program.
  • Flexible sick & personal leave policy needed for health, family, and parenting during this tough time.
  • Open vacation policy without a cap on the number of days-off. We do require employees to take a minimum of 5 days off in a row each year. 
  • Equity, per company’s general stock grant plan 
  • 401k account through Betterment which allows you to seamlessly save money for retirement directly from your paycheck
  • Learning and Development Opportunities: In the spirit of our core value to Learn Enough, we offer a book reimbursement program. If you share what you learned from a book with the team, we'll reimburse you for it. We also provide ample room for learning and development opportunities through Coursera online courses, outside speakers, and opportunities to learn skills from your colleagues.

We are committed to fighting injustice throughout the construction industry, and fairness is key to our company's purpose. We are an equal opportunity employer and value diversity at our company. We do not discriminate.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • ZendFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • RedisDatabases
    • SQLiteDatabases

An Insider's view of Levelset

How do you make yourself accessible to the rest of the team?

I love the connection I have with team members across all offices and teams. I make myself available over Zoom and Slack on a regular basis and try to meet with folks when I’m in our offices. This is important to me because our people are investing in us just as much as we’re investing in them.

Gretchen Lynn Riedel

Vice President of Customer Experience

What are Levelset Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available

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