Strategic Alliance Director- Salesforce (Remote)
We are interviewing and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work in-office, remotely, or hybrid.
Sr. Manager, Strategic Alliances
Why We Need You
Inclusion and belonging have been part of our cultural values since day one. From our CEO to our newest Dutonian, we take individual ownership in creating a work environment where everyone can thrive.
Overview of the Role
The Senior Manager, Strategic Alliances will be responsible for developing and managing our sales alignment strategy and Go-To-Market plan with Salesforce. The role is responsible to develop and drive the execution of programs and initiatives which leads to joint pipeline and revenue. Key to the position is effective collaboration with multiple cross-functional stakeholders including sales, technology alliances, product management, marketing, and operations. We are looking for candidates that are collaborative, results driven, customer centric, and a self starter.
Primary Responsibilities
- Deliver on financial goals (ie. Alliance Influenced Revenue) and associated KPIs (ie. Net New Logos, # of Marketing Leads, Opportunities, ROI from investments).
- Work closely with PagerDuty’s Sales organization to broker opportunity alignment and field-level relationships with Salesforce account teams.
- Represent both the voice of the partner to PagerDuty and the voice of PagerDuty to the partner as required to resolve issues and attain success with the customer
- Define and communicate PagerDuty’s value propositions to alliance partner cross-functional teams (alliances, marketing, sales & delivery) to align our GTM messaging & motions
- Manage GTM executive level relationships and navigate the partner’s organization through relationship building and networking across levels and teams.
- Work closely with PagerDuty technology alliances, product marketing and product management on the joint value proposition and identifying whitespace through roadmap discussions.
- Ensure our “Better Together” story with Salesforce aligns to the overall Go-To-Market strategy and work with Product Marketing and Partner Marketing on campaign messaging and positioning.
- Act as the ‘expert’ on Salesforce, understanding their business and sales drivers, key players at executive and sales management levels, and identify the best paths for PagerDuty to monetize the partnership measured by partner influenced and partner sourced pipeline and revenue.
- Understanding of the Customer Service industry landscape and able to explain how our solution integrates with Salesforce Service Cloud to key stakeholders internally and externally.
Preferred Skills
- Bachelor’s degree; MBA or postgraduate degree is a plus
- 5+ years of related IT industry experience preferably with an enterprise software and/or SaaS company
- Proven record in helping develop a partner & alliance routes to market strategy, Salesforce experience is a plus
- Sales or marketing experience with an understanding of the different partner types -- reseller, cloud provider, ecosystem alliances, managed service providers, and system integrators
- Solid written, verbal, and interpersonal communication skills; good presentation skills
- Ability to synthesize data into clear actionable statements
- Demonstrated ability to see and communicate the big picture
- Self-motivated, passionate, innovative, collaborative, creative, and analytical
- Demonstrated ability to plan and set priorities and identify and resolve problems to produce measurable results
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
PagerDuty OffersWe are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports employees and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.
Your package may include:- Competitive salary and company equity
- Comprehensive benefits package from day one
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Generous paid vacation time
- Paid holidays and sick leave
- Paid employee volunteer time - 20 hours per year
- Bi-annual company-wide hack weeks
- Mental wellness programs
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO and scheduled holidays
- HibernationDuty - a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 14,000 customers and 850,000 users worldwide, including 65% of the Fortune 100.
For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.
Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. We are Great Place to Work-certified™ and our product is top rated in its category on TrustRadius.
From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.
Learn more: Social Impact; Inclusion, Diversity, & Equity; Culture
Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.
PagerDuty uses the E-Verify employment verification program.
