Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
IBM Systems is looking for a Storage Support Engineer to support the service structure and serviceability of storage products. PFE's are typically engaged to provide technical expertise for critical situations. Product Engineering works with Development, Engineering, Test, RAS and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for customers. Product field engineering provides support to the Technology Support Services (TSS) to develop and drive the implementation of product repair, field management and problem resolution strategies.

Responsibilities of this role include using a number of problem reporting tools such as RETAIN (field call reporting system). People in this role perform break-fix support, critical situation support, customer impact event repair action analysis and field engineering change support. They participate in Early Ship Programs in preparation for Post GA (General Availability).

IBM's Systems develops and implements a full range of technologies that power many of the world's information systems, including servers, semiconductors, storage devices, and networking components. For more information please visit http://www-03.ibm.com/systems

Required Technical and Professional Expertise

• 2+ years experience in Client Support / Resolution
• Extensive Knowledge of Storage Technology
• English: Fluent

Preferred Technical and Professional Expertise
NA

• None