Motorola Solutions
We help people be their best in the moments that matter.
Hybrid

Sr. Technical Trainer

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. This Department is responsible for supporting the VESTA product line.
Job Description

Our Sr. Technical Trainer will conduct Emergency Call Handling technical training. This individual will occasionally perform and lead requirement gathering, journey mapping and feedback/resolution efforts associated with World Educations learning strategy.

Responsibilities

Training

  • Conducts Technical Training for Emergency Call handling products. 

  • Courses include but are not limited to: Installation & Maintenance, Troubleshooting, Upgrade Training, Smart Hands Training.

  • Training occurs at MSI locations, customer locations as well as virtually

  • Collects and documents product defects for escalation.

External Support

  • Periodically provides on site technical expertise, analysis and audits of sites deemed to be critical. 

  • Performs emergency site services.

  • Participates in generating and updating technical training documents.

  • May assist in Training Quality Audits 

  • Assists Technical Training feasibility studies and schedule estimates on software projects and products.

  • Participates in escalation meetings as required.

External Qualifications

  • Periodically interfaces with customers and potential customers to discuss support/engineering issues.

  • Participates in Beta testing for new products and releases .

Additional Duties

  • From time to time, special projects may require a departure from or in addition to regular duties.

  • Travels occasionally to customer sites, industry standards panels and trade-shows.

Qualifications

  • BS in IT or BSCS or related or equivalent combination of education and experience.

  • Strong IP Networking skills.

  • Experience with CTI systems (generating specifications, market requirements documents, etc.).

  • Experience troubleshooting CTI products.

  • 3+ years experience with LAN and WAN environments.

  • Excellent presentation skills

  • Project management skills; experience leading projects, establishing schedules, etc.

  • Proficient computer/PC skills; ability to produce MS Office as well ad Google documents and sheets.

  • Ability to use various applications for database management information, etc.

  • Very good communication skills, both verbal and written. Able to communicate effectively with technical personnel.

  • Very good interpersonal skills. Ability to work in a team environment (and generate teamwork) as well as independently.

  • Experience with customers, both internal and external and conflict resolution.

  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

  • Ability to train and instruct effectively.

  • Ability to travel; approximately 10 days per month.

  • Ability to work the required hours for the position.

Preferred Skills

  • Experience with 911 systems, networks, and peripheral equipment.

  • Experience in architecting systems for the network market


Basic Requirements

  • BS in IT or BSCS or related or equivalent combination of education and experience.


Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Our remote work program includes telecommuting at Manager discretion.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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