Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration, and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Process Requests - monitors and manages assigned volume of requests "ticket" queues within the service desk tracking system
• Provide onsite and remote support to end-users
• Respond to assigned tickets/tasks in accordance with SLA guidelines
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Apply diagnostic utilities and best practice methodology to aid in troubleshooting
• Update technical support documentation via KBA when required
• React to service outages promptly with adherence to standard operating procedures
• Take ownership of tasks and follow through to ensure complete resolution
• Take a personal interest in and responsibility for, the quality of work performed or associated with configuring systems and hardware
• Test fixes to ensure problem has been adequately resolved
• Participate in On-Call Rotation (not mandatory currently but subject to change)
• Follow all company policies and best practices such as accurate time tracking
• Perform related duties consistent with the scope and intent of the position
• Excellent written and verbal communication skills are essential, as well as effective organizational, multi-tasking, and prioritization skills. Candidates must be able to read, analyze, and interpret general industry periodicals, technical procedures, and governmental regulations. They must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. They must be able to effectively present information and respond to questions from end-user, vendors, and employees
• Other duties as assigned
• This role is Remote Nationwide

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School / GED required OR 3+ years of experience in Information Systems / serving in a technical support capacity
• Prior experience with computer hardware troubleshooting
• 2+ years of experience working with Laptops and desktops
• 2+ years of experience with Break/Fix
• Experienced in troubleshooting and resolving technical issues and providing a quality and timely resolution, both in-person and remotely

Preferred Qualifications:

• Bachelor's Degree and/or IT certifications
• Previous work experience with a healthcare / insurance company

Soft Skills:

• Ability to work under pressure to resolve critical production issues
• High energy: demonstrates an ability to function in a creative, entrepreneurial environment and think outside the box
• You love helping people and communicate well with non-technical end-users

To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $21.68 to $38.56. The salary range for Connecticut / Nevada residents is $23.94 to $42.40. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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