Sr Technical Program Manager - Corp Infrastructure at Uber

| San Francisco
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With over 20,000 employees globally, Uber is bolstered by a network of tools and services to improve productivity, business operations, sustainability, and corporate infrastructure. The Information Technology team makes Uber a better place to work.

About the Role

The Uber IT Engineering team plays a critical role executing high-impact org-wide initiatives and continuously improving processes to increase the effectiveness of our products, operations and engineering organizations.

A Technical Program Manager (TPM) in this role will structure and drive large sophisticated cross-team technical initiatives across the company's infrastructure.

Specifically, the TPM will be responsible for the problem space, work closely with engineering/security leads to conceptualize solutions, organize/align multiple engineering teams for delivery and drive execution demonstrating achievements/critical metrics. She/he will look for ways to standardize, ensure execution is efficient and consistent, and set accountability by supervising progress, resolving dependencies, identifying issues, evaluating risks and communicating status to upper management and project partners. You will intrinsically act as a coach to engage and energize the engineering teams to achieve bold, time bound goals.

What You'll Do

TPMs move fluidly from the big picture to details so that the team can deliver sophisticated and strategic cross-functional projects, often with tight deadlines. You are a bridge and a connector for the company. You are intuitive, focused, driven, organized, insightful and productive. You break through communication issues and effectively develop relationships with partners at all levels of the organization; i.e. Director+ and all IC levels. You build trust across the organization. You are not afraid to be direct, but you strive to act with empathy and integrity. TPM work involves the following:

  • Project lead sophisticated and large scale cross-team, cross-functional, global initiatives. Gather outstanding requirements and acquire sign-off.
  • Partner with engineering managers and engineers to estimate work efforts, define achievements and manage resources.
  • Track progress, resolve dependencies, evaluate risks and communicate status to upper management and project partners.
  • Engage and energize the project teams to achieve aggressive goals.
  • Proactively remove obstacles to drive momentum and progress. Identify communication gaps, manage issue partner concerns and provide support to teams balancing competing priorities. Get results proactively.
  • Understand technical implementation at the architecture level and propose technical alternatives when vital. Ask questions that clarify priorities and push the team to be highly effective.

Basic Qualifications

  • Strong technical experience in Enterprise networking and security, Identity and Access Management, experience operating or supporting Core Infrastructure Services
  • Implementation experience in Cloud Services, Enterprise Networks, Client Endpoint Management & Security, and Virtualization.
  • Experience planning, structuring, and executing global rollouts of exciting technologies in a distributed matrixed organization.
  • High technical aptitude and an ability to understand technical designs, challenges, and risks.
  • Excellent written and verbal communication skills and emotional intelligence; ability to deliver status and metrics on impact
  • Proven strong cross-team and cross-org partner management. Ability to influence, empower, and align people across a broad variety of job functions through your relationships. Engineers enjoy working closely with you.
  • Strong organizational skills to manage multiple, competing priorities simultaneously, without losing sight of the highest priority items, while identifying the highest impact opportunities
  • Strong technical, analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive decisions.
  • Ability to understand sophisticated concepts and make reasoned decisions objectively.

Preferred Qualifications

  • Proven experience of 7+ years as a TPM or Engineering Manager, experience implementing Data Center, Cloud Services IT/Enterprise systems

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

We encourage employees to “drive your growth” by learning through opportunities on the job. Formal training can’t often give you the scope to build, apply, and practice new skills in the way that learning by doing does. We believe that you can learn whatever you don’t know in an environment that fosters mentorship and feedback.

Becky Karsh

Head of People Development

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Culture
Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more: https://www.uber.com/community/supporting-cities/
Partners with Nonprofits
Technology, when it's done right—and combined with good partnerships—has the potential to contribute to a better world for all. Learn more: https://www.uber.com/us/en/community/
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Professional Development Benefits
Diversity Program
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