Sr. Technical Consultant, APAC
ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄
This is a once-in-a-lifetime opportunity to join a hyper growth startup as a Technical Consultant within our APAC Professional Services team. ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week!
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ClickUp places customers as our absolute foremost priority. We want users to not only experience the best customer success in the industry but also to encounter the best customer experience they've ever had.
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As our Customers tend to operate in complex environments, this role is the tip of the spear for helping them bring their systems together inside of ClickUp. You'll work alongside our Sales, Customer Success, and Professional Services team to scope, architect, and build custom integration solutions to augment their ClickUp instance. The goal is, as always, to ensure the Customer's success and unlock the full potential of ClickUp!
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The Role:
- Act as a technical expert both pre and post sales to ensure that the product directly solves the customer's requirements, and solve for complex technical requirements that may involve migrations of legacy data, integrations to 3rd party systems, as well as exports to BI systems.
- Leverage integration platforms and APIs to develop custom solutions that are scalable for customer needs and growth.
- Build strong, long-term relationships with our clients to understand their needs and ensure their success with ClickUp.
- Review customer user stories and translate them into solution designs.
- Architect solutions to embed ClickUp in our customers' business workflows including unique customer specific solutions.
- Educate customers on the full value of ClickUp so they maximize usage of features with full user adoption.
- Provide client and team status updates on project progress.
- As the "eyes & ears on the ground" of the customer, partner with Sales and Customer Success to keep them abreast of customer satisfaction, escalations, and identify possible expansion opportunities.
- Represent the voice of the customer and influence product development roadmap.
Qualifications:
- 3+ years of experience in B2B SaaS in a technical role such as technical consultant or developer.
- Experience working with integration platforms. Examples include Make (formerly Integromat), Dell Boomi, MuleSoft, Workato, etc.
- Experience building scalable API development using OpenAPI, REST, JSON, etc.
- Experience using third party APIs.
- Experience with UI/UX and wire-framing to define requirements.
- Experience with Postman Collections and scripting.
- Strong project management skills to keep projects on-track and manage unique flows.
- Strong problem solving skills.
- Ability to clearly articulate technical topics to a non-technical audience.
- Superb written and verbal communication skills.
- Positive attitude, empathy, and high energy.
- Strong customer-facing and presentation skills with the ability to establish credibility with executives.
- Some travel may be required based on client needs.
ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.