Sr. Technical Consultant, APAC at ClickUp (Remote)

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ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄

This is a once-in-a-lifetime opportunity to join a hyper growth startup as a Technical Consultant within our APAC Professional Services team. ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week!
 
ClickUp places customers as our absolute foremost priority. We want users to not only experience the best customer success in the industry but also to encounter the best customer experience they've ever had.
 
As our Customers tend to operate in complex environments, this role is the tip of the spear for helping them bring their systems together inside of ClickUp. You'll work alongside our Sales, Customer Success, and Professional Services team to scope, architect, and build custom integration solutions to augment their ClickUp instance. The goal is, as always, to ensure the Customer's success and unlock the full potential of ClickUp!
 
The Role:
  • Act as a technical expert both pre and post sales to ensure that the product directly solves the customer's requirements, and solve for complex technical requirements that may involve migrations of legacy data, integrations to 3rd party systems, as well as exports to BI systems.
  • Leverage integration platforms and APIs to develop custom solutions that are scalable for customer needs and growth.
  • Build strong, long-term relationships with our clients to understand their needs and ensure their success with ClickUp.
  • Review customer user stories and translate them into solution designs.
  • Architect solutions to embed ClickUp in our customers' business workflows including unique customer specific solutions.
  • Educate customers on the full value of ClickUp so they maximize usage of features with full user adoption.
  • Provide client and team status updates on project progress.
  • As the "eyes & ears on the ground" of the customer, partner with Sales and Customer Success to keep them abreast of customer satisfaction, escalations, and identify possible expansion opportunities.
  • Represent the voice of the customer and influence product development roadmap.
Qualifications:
  • 3+ years of experience in B2B SaaS in a technical role such as technical consultant or developer.
  • Experience working with integration platforms. Examples include Make (formerly Integromat), Dell Boomi, MuleSoft, Workato, etc.
  • Experience building scalable API development using OpenAPI, REST, JSON, etc.
  • Experience using third party APIs.
  • Experience with UI/UX and wire-framing to define requirements.
  • Experience with Postman Collections and scripting.
  • Strong project management skills to keep projects on-track and manage unique flows.
  • Strong problem solving skills.
  • Ability to clearly articulate technical topics to a non-technical audience.
  • Superb written and verbal communication skills.
  • Positive attitude, empathy, and high energy.
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives.
  • Some travel may be required based on client needs.

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • FigmaDesign
    • ClickUpManagement
    • WordpressCMS
    • HubSpotCRM
    • FrontEmail
    • DripEmail
    • OutreachLead Gen

An Insider's view of ClickUp

How does your team reward individual success?

ClickUp has afforded me an opportunity to have a voice in the direction of the Sales department. An opportunity I had not previously experienced in my 7 year career!

Cam

Enterprise Account Executive

What projects are you most excited about?

The fast release pace of new features that ClickUp is known for means you are always working on something new, which as a developer I love. Personally, I look forward to all of the different third-party integrations that make ClickUp fit even more seamlessly with our user's workflows.

Jerry

Back End Software Engineer

What does career growth look like on your team?

Since joining ClickUp, I’ve experienced nothing but growth and upward mobility. New ideas are listened to (and heard!), and we’re given total agency to forge a path to success. The steps along the way? Think it, believe it, work really hard for it, share it, build it, and watch it grow. The sky’s not even the limit here...deep space is

Aubrey

Community Manager

What unique initiatives do you have that encourage innovation?

Good ideas can come from anywhere! That is why we encourage all employees to share their ideas whenever they have them via Slack on our #ideas channel. Product Managers monitor this channel and follow up with employees who developed the ideas to get them built into our product.

Brian

Lead Product Manager

How do your team's ideas influence the company's direction?

When the coaching team is on customer calls, we're able to hear users express exactly what they are looking to accomplish, and connect them with solutions. We’re not just listening to the users that pay us massive amounts of money, either! We want to hear from all our users, and directly share that feedback with ClickUp leadership!

Holly

Coaching Program Lead

What are ClickUp Perks + Benefits

ClickUp Benefits Overview

Employee benefits:
Healthcare - 100% of premium covered
Dental - 100% of premium covered
Commuter Benefits
Paid vacation

Company perks:
401k with 100% employer match up to 2% of annual salary
New MacBook Pro
Weekly lunches
Unlimited snacks, drinks, kombucha, and cold brew in the office
Continued learning (access to tons of paid courses!)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

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