Sr. Systems Administrator/Desktop Support (Nashville, TN)

| Nashville, TN
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About Us

At NationsBenefits, we are a fast-paced, rapidly growing company seeking hundreds of new employees for various roles in our six locations across the Nation.

It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles towards delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering best-in-class service to internal and external customers alike. It’s how we’re transforming the healthcare industry for the better. We provide career advancement opportunities from within the organization with multiple locations in Florida, California, Tennessee, Pennsylvania, Utah, and India.

Together, we can make a meaningful and measurable difference in the lives of millions. That’s something we can all be proud of.

Employee Benefits

Compensation for all positions is competitively higher than the current marketplace. Simply put - we pay more. We also show our gratitude through supplemental pay, including overtime, raises, and performance bonuses. You can earn even more through referral bonuses. We also offer a comprehensive benefits package including medical, dental, vision, life, disability, 401(k) and paid holidays/time off for eligible employees. We invest in the employee experience through training and development opportunities. Achieve your potential and grow your career with NationsBenefits.

Role and Responsibilities

 The System Administrator is responsible for the implementation, maintenance, monitoring and operation of the server/Desktop infrastructure. This position serves as medium-level technical expert on computer systems and all associated issues.

  • Responsible for receiving and responding to all Help Desk calls and emails acting as first line of contact for NationsHearing employees seeking computer assistance
  • Support and coordinate with software development department and business departments, including supporting the network administrators to ensure network availability
  • Monitoring and track help desk requests communicate the status of problem resolution with the users
  • Participate in monitoring and maintenance of system key process improvements
  • Manage user, computer accounts and the Active Directory objects
  • Maintain and manage proper IT documentations
  • Maintain and manage computer, peripherals and presentation equipment
  • Provide Desktop support for network, applications, workstations, terminals, printers and peripherals
  • Support and coordinate with software development department and business departments, including supporting the network administrators to ensure network availability
  • Must maintain a good working relationship with management, IT personnel, as well as end users
  • Work with other supporting team in the planning of server infrastructure strategy and continuous improvement plans
  • Work with security, disaster recovery, and other vendors providing required services to the server infrastructure
  • Work with the IT Application Development group and, when necessary, end users to stay abreast of changes within the production processing environment and to assist in the resolution of production processing problems
  • Communicate with coworkers, management, staff, customers, and others in a courteous and professional manner
  • Conform with and abide by all regulations, policies, work procedures and instructions
  • Maintain inventories of all computer related equipment
  • Act, dress, and behave in a professional manner to reflect a positive image of the company

Additional activities may include:

  • Participate in monitoring and maintenance of system key process improvements
  • Manage user, computer accounts and the Active Directory objects
  • Troubleshoot and resolve network hardware and software problems
  • Assist in the development of a comprehensive training plan for help desk procedures; assist in training personnel providing backup coverage
  • Responsible for compliance with all federal, state and local laws, rules and regulations affecting Company
  • Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company
  • Responsible for performing other duties and responsibilities as required
  • Implements new server-based hardware and software components as required
  • Upgrades server-based hardware and software components as required
  • Deployment of all patches to desktops and servers
  • Responsible for participating in quality assurance, compliance and in-service and continuing education activities as requested by Company

Qualifications and Experience

  • Bachelor’s degree or equivalent experience.
  • A minimum 3 years of experience in the IT field.
  • A minimum 2 years Microsoft Windows System Administration/technical support
  • Knowledge in Microsoft Windows 2000 and Windows XP
  • Specific knowledge in Microsoft Office Products and client applications
  • Hands-on hardware and software troubleshooting experience
  • Strong understanding and commitment to the IT organization’s goals and objectives
  • Strong written and oral communication and interpersonal skills
  • Ability to present ideas in professional and user-friendly language
  • Highly self-motivated and self-directed
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong customer service orientation
  • Experience working in a team-oriented, collaborative environment
  • Able to lift and transport moderately heavy objects/equipment, such as computers and peripherals

Additional Notes

This position may require other duties not mentioned above. Individuals may be responsible for other administrative tasks or be required to assist in other roles/departments as needed.

NationsBenefits is an Equal Opportunity Employer.

More Information on NationsBenefits
NationsBenefits operates in the Healthtech industry. The company is located in Plantation, FL and Costa Mesa, CA. NationsBenefits was founded in 2015. It has 115 total employees. It offers perks and benefits such as Dental Benefits, Vision Benefits, Health Insurance Benefits, 401(K), Family Medical Leave and Paid Holidays. To see all 58 open jobs at NationsBenefits, click here.
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