Sr. System Administrator
Job Summary
The Sr. System Administrator will address software performance related support issues and provide first and second level service desk support. This role will also implement and maintain cloud-based software service solutions. In addition, this senior level role will provide third level service desk support and act as an escalation point for complex application support issues.
Duties & Responsibilities
- Collaborate with teammates to complete complex tasks for large IT project initiatives
- Define and review departmental documentation for software applications including cloud related architectures
- Implement and maintain F&G software to meet the organization’s current and future requirements
- Work with multiple applications, including cloud applications and infrastructure
- Generate system performance and utilization reports
- Participate in the management and maintenance of the company’s virtualization environments, including how software applications interact with virtualization environments
- Interact with vendors, suppliers, distributors, and contract consultants
- Maintain a good working knowledge of current industry standards relating to enterprise software applications and how they are installed, configured, and supported in an enterprise environment
- Contribute to the development and documentation of corporate policies and procedures as related to software systems, which includes device use and security
- Provide third level service desk support
- Act as an escalation point for complex application support issues
- Implement and maintain cloud-based software service solutions
- Support and migrate applications on cloud platforms
- Manage cloud environments in accordance with company security guidelines
Experience & Education Requirements
- Bachelor’s degree (preferred emphasis in computer science or MIS) or equivalent experience
- 4-7 years of experience in Software System Administration
- Experience with Horizon View, ESXi, and server virtualization, including technical knowledge in creating, maintaining, and troubleshooting virtual environments
- Understanding and working knowledge of various versions of Microsoft 365, including experience with Microsoft Teams and SharePoint
- Experience with Salesforce, SharePoint, and ImageRight
- Understanding of DNS, E-Mail Routing, Email Tracking, SMTP / application Mail Relay, Disaster Recovery concepts - Single item, single mailbox, Exchange Server, Exchange Site
- ADFS & SSO implementation and troubleshooting
- Experience with SOA applications and cloud-based services, preferably AWS or Azure
- Knowledge of Active Directory Administration and Management including user, group, and GPO implementation
- Knowledge of ITIL and Industry best practices
- Experience with Internal Audits
- Vulnerability remediation experience
Preferred Requirements
- Experience with ADFS & SSO implementation and troubleshooting
- Experience with SOA applications and cloud-based services, preferably AWS or Azure
- Experience / Working knowledge of Active Directory Administration and Management including user, group, and GPO implementation
- Experience / Working knowledge of ITIL and Industry best practices
- Experience working within an IT organization in insurance or financial services
- Cloud Security Certification, and/or OpenStack Administrator Certification
- Experience working within an effective SOX/internal control environment
Skills & Abilities
- Interpersonal and presentation skills for interacting with team members and business units
- Organizational, communication, and time management skills
- Analytical, problem solving, and decision-making skills
- Ability to work in a team environment
- Strong technical documentation ability
Work Environments
F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.
Join our employee-centric hybrid work environment: fglife.com/about/culture.html
About F&G
Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.
As an Iowa Top Workplace1 and a proud equal opportunity employer, F&G employees are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company, while continuing to be a great place to work.
1Des Moines Register Top Workplaces 2018-2021.
Link: https://topworkplaces.com/company/fidelity-guaranty-life/desmoinesregister/