The Walt Disney Company
Create the Tech Behind Our Magic
Santa Monica

Sr Streaming Media Operator at The Walt Disney Company

| Santa Monica
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Hulu's Content Operations team is seeking a Senior Streaming Media Operator who will be an exceptional addition to our Broadcast Operations Center. In this role you will support Hulu's Live TV operations by monitoring live video signals, driving incident management for channel issues, managing programming rights and schedules via proprietary tools, performing 'eyes-on-glass' monitoring for Key Events, assisting with signal acquisition and maintenance with content partners, and updating and maintaining real-time or just-in-time changes for event programming. You will also work closely alongside the Network Operations Center in monitoring the overall health of the Live TV service. The right person for this role is well-organized, attentive, self-motivated, and an excellent communicator and multi-tasker; they are also comfortable raising incidents to management, have broad knowledge of sports programming, and demonstrate a high computer/technical competency. Given the nature of live event schedules, you will be required to work nights and/or weekends. If you are someone who thrives in a team environment and loves pushing the edge of creativity and innovation, then Hulu might be the place for you. We expect great things of every member of our team, and believe this standard helps us deliver an extraordinary service that continually redefines TV.
Responsibilities :
  • Monitor live video streams and program schedules, and report on overall health of signal delivery
  • Drive incident management for live channels - this entails filing tickets and rallying internal and external support resources to resolve issues such as loss / degradation of video signal, errors in program schedule or rights, etc., and keeping the management chain informed of incident status
  • Monitor multiple live events concurrently, such as sports, award shows, etc. and confirm, or manually execute, program extensions as necessary
  • Ensure content blackouts compliance against contractual obligations and partner communications, via audits and/or manual implementation - update, verify, validate, and send blackout notifications to technical and programming contacts
  • Serve as technical support point of contact for broadcast related blackouts, extensions, rights management, and general questions during live events
  • Assist with maintaining the highest quality content metadata via content tagging, metadata corrections, etc.
  • Maintain Broadcast Operations mail account inbox, chat rooms, phone bridges, and other forms of communications: answer, file, forward information as necessary
  • Assist Operations staff in generating channel performance reporting for leadership, partners and customer support staff
  • Assist with User Acceptance Testing for all tools and workflow upgrades as related to the Broadcast Operations Center
  • Assist with ad hoc projects, filing, spreadsheet management, data entry, and other project-specific administrative activities as directed

Basic Qualifications :
  • Outstanding organizational skills and attention to detail
  • Strong sports programming familiarity to help facilitate quick, informed decisions about sports content management (blackouts, extensions, metadata, etc.)
  • Strong multitasking ability, as you'll be managing multiple projects across multiple teams
  • Self-motivated - able to take ownership for a task and run with it with little to no oversight - this is especially important for this shift
  • Excellent technical acumen and computer skills, especially Google Docs and MS Office
  • Excellent written and verbal communication skills
  • Experience with support ticketing systems (ServiceNow, JIRA, Zendesk. etc.)

Preferred Qualifications:
  • Previous Incident Management experience
  • Previous experience working in a Broadcast or Network Operations Center environment
  • Experience in a Technical Support role
  • Cable operations or related industry knowledge
Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is an inclusive environment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a
disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process. We are proud to be an Equal Opportunity Employer.

Additional Information :
Can sit in Santa Monica, CA; San Francisco, CA; Seattle, WA; New York City, NY
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The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

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An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.

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Product Management Director

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Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.

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SVP/Chief Technology Officer, The Walt Disney Studios

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