Sr. Site Specialist at Thermo Fisher Scientific (San Diego, CA)

| San Diego, CA
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Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Location/Division Specific Information
Unity(tm) Lab Services is a business segment that supports the Customer Channels Group, which provides critical outsourced on-site services at customer locations.
This position is in San Diego, CA.

Requires proof of Covid-19 vaccination.

What will you do?


Inventory Management:
  • Stockroom / POU (Point of Use) management, dispensing of product, and direction / coordination of affiliated stockroom activities.
  • Perform on-site program replenishments and disbursements.
  • Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, adjust reorder points as needed, and other functions according to customer requirements.
  • Remove cardboard and trash as needed (detrashing).

Sourcing/Order Management:
  • Perform order entry, order expediting, return goods authorization, processing of backorders.
  • Facilitate vendor and customer interaction, problem resolution.
  • Assists in organizing the workload to meet or exceed productivity performance standards for Unity Lab Services.
  • Acts as subject matter expert to answer customer and sales representative's questions and resolve problems.
  • Assists with data collection, report generation and site metric development in support of contractual obligations and best practice methodologies.
  • Follow well defined procedures as outlined by Best Practices, SOP's & work instructions.
  • Take direction from Site Supervisor/Manager regarding daily duties.
  • Independently makes decisions and utilizes available resources to meet customer requirements.
  • Communicates with supervisor any customer issues or potential problems.
  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
  • Works effectively with a diverse cross-functional team.
  • Embraces Practical Process Improvement (PPI) methodologies
  • Access & utilize Thermo Fisher Scientifics' Intranet and SharePoint document management system.
  • Performs other duties as assigned.

How will you get here?
Education:
  • Must possess a minimum High School Diploma or GED.

Knowledge, Skills and Abilities:
  • Demonstrated verbal, written and presentation skills
  • 1-3 years of progressive relevant experience required
  • Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
  • Must maintain Thermo Fisher Scientifics' Four-I Values
  • Proven excellence in customer service skills
  • Detail oriented, problem solver, promotes team environment
  • Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
  • Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
  • Must deliver excellent customer service to include maintaining a professional appearance at all times.
  • Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.


Preferred Qualifications:
  • Experience in laboratory setting or services.
  • Experience in GLP/GMP environment.
  • Experience in a scientific or manufacturing setting.
More Information on Thermo Fisher Scientific
Thermo Fisher Scientific operates in the Biotech industry. The company is located in Waltham, MA. Thermo Fisher Scientific was founded in 2022. It has 61393 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 473 open jobs at Thermo Fisher Scientific, click here.
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