Sr Service Partner - MPSC Service (TAA) at Paychex (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
Sorry, this job was removed at 1:34 p.m. (CST) on Sunday, May 8, 2022
Find out who's hiring in Phoenix, AZ.
See all Operations jobs in Phoenix, AZ
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Description

Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiaties improvements based on client feedback. Has specialized depth and breadth of expertise in multiple Paychex products. Interprets internal or external issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. May lead functional teams or projects.
  • Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
  • Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
  • Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
  • Identifies and implements opportunities for process improvements on a large scale
  • Demonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
  • May represent the team on projects and initiatives
  • Serves as a mentor for less experienced teammates
  • Documents all interactions and uses the information to improve service
  • Time and Attandance is a MUST
Requirements
  • Bachelor's Degree - Preferred
Our Commitment

Paychex is dedicated to fostering a culture of intentional Inclusion and Diversity (I&D). Our valued employees and commitment to I&D is the essence of our internal and external success. Inclusivity is a key value of our corporate culture and is exemplified through our reputation as a top employer for employee development, diversity, and ethics, as well as a focus on fairness in recruitment, selection, and decision making.

Click here for more information on our corporate social responsibility.
More Information on Paychex
Paychex operates in the HR Tech industry. The company is located in Rochester, NY. Paychex was founded in 1971. It has 14831 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 158 open jobs at Paychex, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Paychex's full profileFind similar jobs