Overview

At Cradlepoint, we believe that our success is directly tied to the value our customers derive from our solutions. We are searching for an experienced services renewals coordinator to join our Customer Success organization. You will partner with distributors, channel partners, customers, and internal stakeholders (e.g., Sales, Customer Success) to ensure we are accomplishing our renewal targets.

You can look forward to:

• A great climate and culture based on a passion for customer, partner, and company success
• Continued investment in you, your peer group and your team through recurring team building activities and professional development
• An extremely humble and hungry organization with enterprise class processes and capabilities but a startup approach to innovation and agility
• We work smart and hard and continually have fun

Responsibilities

• Manage a portfolio of renewals by collaborating with Cradlepoint team members, partners, and customers
• Continue the transformation of our renewals processes and practice to assure it is seamlessly integrated and easy for partners and customers
• Responsible for creating and managing the timely generation of renewal quotes, including validation, auditing, and management of all aspects of the process
• Create and maintain accurate and timely renewals forecasts, including risks identification and mitigation
• Coordinate with external parties and sales team to accomplish on-time renewals
• Identify and execute on upsell opportunities including co-termination and multi-year renewals

Qualifications

• 3+ years' service renewal experience with an emphasis on a channel (preferably networking industry and/SaaS company)
• Expert working knowledge of the service business including co-termination, service terms, terms and conditions, etc.
• Experience and knowledge of negotiating with partners and customers with a focus on value
• Experience working with both internal and external customers in a multi-tier channel environment
• Strong communication skills to clearly and accurately convey complex service concepts to internal and client facing teams at all management levels
• Proficient with analytics and associated tools (i.e. Excel, Access, Tableau, etc.)
• Experience with Salesforce.com and MS Dynamix is preferred
• Solid written and verbal communication skills are a must, as problem resolution with Sales, Customer Support, Customers and Finance are key components of the job
• Ability to work in a fast-paced environment, balancing multiple priorities
• Results oriented team player with strong attention to detail

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Cradlepoint is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, marital status, national origin, age, sexual orientation, handicap, disability, or any other protected class status pursuant to applicable law.