The Walt Disney Company
Create the Tech Behind Our Magic
New York City, NY

Sr Quality Control Technician (3rd Shift 9:30 pm-7:30 am PST) at The Walt Disney Company

| New York City, NY
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Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we’re looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life all is about.
Hulu’s Digital Supply Chain Operations team is seeking a specialist to help deliver a high-quality experience to our viewers. As a Sr. Quality Control Technician you will be responsible for the quality control process and workflow management for content on Hulu. You are also the first line of support for content partners. The right person for this role is very meticulous, understands video and metadata quality control, demonstrates strong time management skills, is outstanding at communicating both technical and non-technical information to internal teams and external partners, and excels in cross-team collaboration. Are you someone who is hardworking and thrives in a dynamic environment? Then, this is an excellent role for you.
Responsibilities :
  • Review large volumes of video, multi-track audio, and timed text against strict deadlines
  • Research and normalize metadata across VOD and live platforms
  • Engage with media partners (e.g. Disney and HBO) to track and troubleshoot deliveries
  • Craft and maintain documentation for supply chain workflows and tools
  • Troubleshoot technical video, XML, and timed text issues
  • Make frequent subjective decisions, including determining the severity of issues detected during QC
  • Fix content-related issues flagged by Hulu viewers and media partners
  • Triage incidents for Hulu’s Content, Product and Engineering teams according Hulu's Incident Management protocols
  • Track and report content and operational issues using JIRA
  • Actively learn, test and provide feedback on proprietary tools

Basic Qualifications :
  • A minimum of 3 years digital video experience
  • Deep understanding of technical video and audio specifications (e.g. video bit rates and codecs)
  • Understanding of closed captions and subtitles
  • Flexibility in adapting to changes in processes, workload, and priorities
  • Ability to monitor and resolve multiple incidents concurrently
  • Excellent written and verbal communication skills; ability to communicate with all levels of management
  • Fervent attention to detail
  • Ability to work independently, raising concerns when needed
  • Willingness to work a flexible schedule - including some weekends, late nights and holidays
  • Bachelor’s Degree in Digital Video, Film or related degree preferred

Preferred Qualifications:
  • Spanish language proficiency
  • Knowledge of various digital delivery protocols

Additional Information :
Overnight Shift:
9 :30 pm-7:30 am PST
Days:
Sunday- Wednesday
Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is an inclusive environment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process. We are proud to be an Equal Opportunity Employer.
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What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
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An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.

Chase

Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.

Jamie

SVP/Chief Technology Officer, The Walt Disney Studios

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