Sr. Operations Support Lead Engineer (Open to Remote)

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Your Opportunity
Schwab Charitable Technologies provides the technology capabilities for Schwab Charitable, an independent public charity created to help increase charitable giving in the United States by offering the flexible giving solution of a donor-advised fund account. Schwab Charitable operates as an independent charity but is closely affiliated with and enjoys the support of Charles Schwab & Co, including contractual agreements to provide a variety of services including technology. This position will be an employee of Charles Schwab & Co. and will be subject to its human resources and risk policies and procedures.

What you are good at
Schwab Charitable Technologies is looking for a seasoned Sr. Operations Support Lead Engineer with a passion and deep understanding of the application support world. The Schwab Charitable (SCT) Team champions innovative and scalable technology solutions to deliver a superior client experience. You'll be part of a highly capable and motivated team working on solving application integration and related issues, proactively addressing scalability, availability, and performance tuning efforts on an industry leading platform. Proactive application monitoring, health checks and working with Splunk are also required for day-to-day operational needs. On-call work is required for key deployments and/or production support needs. Collaboration and on-going cross-training with other team members will be key for efficiency and sharing of workload and application knowledge.
  • Provide leadership to Operations Support personnel located both onshore and offshore. Drive investigation and resolution of application and environmental issues reported by our end users and business partners
  • Provide recommendations and improvements to prevent production incidents from re-occurring.
  • Participate in key incident reviews / production issues calls to investigate and restore key application issues, outages or major impacts from related domains and perform root cause analysis as needed.
  • Configure and monitor new alerts, as needed, to prevent production issues from affecting application availability.
  • Proactively monitor and continually seek for on-going improvements for our applications and environments.
  • Create dashboards to publish alerts or proactively identify issues raised after key releases to keep all applications and back-end processes performing optimally.
  • Write documentation and collaborate with technical peers. Update and/or author new documents to share with the others in the Ops team.
  • Understands Operational needs and key processes to ensure application availability and stability continue to improve.
  • Mentor and coach team members.
  • Conduct weekly calls with business to provide updates on all open issues (JIRA tickets).


What you have
  • 7+ years overall IT experience.
  • Experience supporting applications and hosting environments.
  • Experience supporting Angular/Java and/or .NET applications.
  • Experience working with API and REST technologies
  • Hands on experience in tools like WebSphere application servers, Splunk, Toad, etc. is desirable.
  • Working knowledge and understanding of security tools like Veracode and AppScan.
  • Knowledgeable of Oracle and Mongo Databases.
  • SQL knowledge.
  • Strong working knowledge of Unix/Linux scripting and other open-source tools and related testing/ troubleshooting methodologies.
  • General Cloud experience is a plus.
  • Exposure to automation efforts of several aspects of software development; for example: automate build process upon code check-in, automate deployment, and configuring artifacts repository (i.e., experience setting up a continuous integration and continuous delivery (CI/CD) pipeline using tools like Jenkins or Bamboo) is desirable.
  • Strong interpersonal skills to successfully build long-term relationships with colleagues and business partners.
  • Able to speak with confidence and under pressure during technical troubleshooting calls to resolve and restore production issues; able to articulate key topics to different audience levels.
  • Excellent analytical skills with demonstrated ability to solve problems.
  • Strong verbal and written communications skills.
  • Willingness to work flexible / odd hours (as needed).
  • Bachelor's degree in Computer Science, Engineering, or a similar field.
  • Experience in financial services and bank/ lending environments preferable.
Colorado Compensation
Target Total Compensation - $110,000 - $201,600
Your actual pay will be based on your skills and experience -- talk with your recruiter to learn more.
More Information on Charles Schwab
Charles Schwab operates in the Fintech industry. The company is located in San Francisco, CA and Lone Tree, CO. Charles Schwab was founded in 1973. It has 22335 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 590 open jobs at Charles Schwab, click here.
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