Sr Operational Performance BC at Southwest Airlines (Dallas, TX)

| Dallas-Fort Worth, TX
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Company Promise

Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Employee Promise

I will demonstrate my Warrior Spirit by striving to be my best and never giving up. I will show my Servant's Heart by delivering Legendary Customer Service and treating others with respect. I will express my Fun-LUVing Attitude by not taking myself too seriously and embracing my Southwest Family.

Southwest Airlines is an Equal Opportunity Employer


  • Job Summary

Responsible for creating, informing, and evolving the Company's Operational Strategy through perpetual research, holistic analytics, cross-departmental partnerships, and influential communication. Ensures that Operational and Company Leadership is equipped with the insights needed to make steering decisions influencing both near and long-term strategy.

  • Develop meaningful insights and recommendations through data driven analysis to aid Company Executives and business partners through our most complex and challenging problems
  • Work alongside subject matter experts from any Southwest Department (particularly Operations) to develop and execute strategies in support of the Company's Operational Strategic Plan
  • Facilitate strategic discussions and presentations, at all levels of the organization, often with individuals/Teams with competing objectives that result in direction that best fulfills our Operational/Commercial Strategy
  • Develop comprehensive models and business cases that are understanding of holistic Operational and Commercial impacts, ensuring the full scope and impact is understood
  • Provide support and mentorship to less experienced peers internally/externally, particularly focusing on thought-leadership and development of analytical, strategic, and consulting skillsets
  • Identify and communicate gaps/risks within Operational practices and provides potential solutions
  • Conduct industry research to better understand trending capabilities and competitive position
  • Influence and lead cross-departmental projects with the expectation of driving results up to the executive level

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities
  • Knowledge of business and management principles involved in strategic planning, resource allocation, resource modeling, leadership technique, production methods, and coordination of people and resources.
  • Developing a detailed understanding of industry/business practices and applying learnings to contribute in achieving an organization's strategic plan
  • The ability to actively listen, understand, and communicate ideas presented in writing, verbally, or presentations delivered to forums potentially consisting of Executive Leaders
  • Able to develop partnerships and lead initiatives with stakeholders across multiple departments, often with competing objectives
  • Collecting, organizing, visualizing and assimilating data. This may also include turning raw data into meaningful information using data-oriented programming languages and visualization software (e.g. SQL, Alteryx, and Tableau)
  • The ability to tell when something is wrong or is likely to go wrong, communicate the problem and provide solutions and recommendations
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, often with imperfect information
  • The ability to choose a method to solve a problem that adequately balances the need for accuracy while minimizing complexity
  • Able to guide and support peers through thought-leadership in analytics, strategy, and presentation


• Required: High School Diploma or GED

• Expert level experience, expansive and far reaching knowledge in:• Management consulting• Analytics• Project Management

• N/A

Physical Abilities
• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to lift up to 20 lbs.

Other Qualifications
• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• May require extended work hours per Leader's request

*Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19.
More Information on Southwest Airlines
Southwest Airlines operates in the Aerospace industry. The company is located in Dallas, TX and Los Angeles, CA. Southwest Airlines was founded in 1971. It has 28585 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 31 open jobs at Southwest Airlines, click here.
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