Sr. Manager, Pickup Strategy
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
In this role you will lead continuous improvement efforts across Instacart’s curbside pickup program. You’ll apply analytical rigor to identify the highest-value opportunities within the pickup fulfillment process to reduce waste and improve the experience of Instacart’s customers, retail partners, and shoppers. You will drive improvements that enable the fastest customer curbside experience, flawless order fulfillment, and execution of innovative new experiences. To drive these opportunities to fruition you will lead members of our operational, retailer, and product teams in understanding and execution.
Your day to day…
- Develop and execute against a roadmap that is always focused on tackling the largest continuous improvement opportunities across Instacart’s pickup fulfillment programs
- Establish tools and systems that create an environment conducive to continuous improvement
- Lead continuous cross-functional improvement sprints, collaborating with operations, account management, retail partners, and product teams
- Document and clearly communicate how all aspects of the pickup fulfillment process work in practice to establish a shared understanding across organization
- Collaborate with Product, Operations, and Retail teams to gain buy-in for efforts then collaborate to identify, measure, understand and deploy improvements
- Work with our pickup retail and partner store operations teams to identify and drive retailer-specific opportunities for performance improvement that reduce variation across thousands of diverse locations
- Scale solutions for operational improvement across internal and external stakeholders
ABOUT YOU
- 6+ Years of Experience driving scaled improvements in retail operations, manufacturing, fast-moving consumer goods, or supply chain with a proven track record
- Experience leading across teams without direct authority. Uses a participatory management style and team-building skills to
- Experience implementing continuous improvement across multiple sites; the more, the better
- Demonstrated success applying statistical methods to complex, unstructured problems
- Ability to craft and present data-backed narratives and experiences that engage audiences from store teams to technical teams to executives
- Experience educating and leading teams of others in applying Lean Six Sigma or other continuous improvement methodologies
- Ability to manage strategy and urgency, while simultaneously managing and delivery results in a fast-moving environment
- Experience leveraging Periscope, Tableau, Excel, and other tools used for data analysis and visualization
- Proven ability to work independently, multi-task, and thrive in a fast-paced environment
- Enjoy working in the field and have ability to travel up to 30%
Accommodations & Accessibility
At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.