LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment

You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)

You believe data-led decision making is the norm

You see feedback or failure as motivation to learn and to grow 

You relate to our core principles and want to work with experts in their respective fields

In this role, you will collaborate with teammates in marketing, sales, and product management to develop and execute go-to-market strategies and activities for LivePerson’s managed solutions offerings. You will own solution-level messaging and positioning, analyze competitive and market research, and drive seller and partner enablement. You will actively engage with sellers and clients to showcase our offerings, and will partner with our product and content teams to develop compelling customer facing content. Additionally, you will establish the function of customer research to strengthen LivePerson’s ability to surpass our customer’s expectations and needs. 

If you have a passion for building relationships, capturing and analyzing data, taking the complex and making it simple, for telling compelling, differentiated stories, and for driving significant market impact, we want to meet you.   

In this role you will:

• Gain and maintain a deep understanding of our products, customers, prospects, competition, and market.
• Collaborate with product management, bringing key market, buyer, and competitive insights to help inform our managed solutions portfolio.
• Develop value-based messaging and positioning that communicates how LivePerson solutions uniquely solve audience problems and bring the story to life through collateral, web content, videos, presentations, white papers, RFP responses, and more.
• Drive go-to-market planning and execution for new managed solutions.
• Work closely with the marketing team to develop effective campaigns and messaging that will drive leads and revenue.
• Enable LivePerson sellers with training and tools to be successful, including pitch decks, product demos, use cases, and battle cards.
• Analyze information collected from win/loss interviews and pipeline behavior (conversion rates and velocity) to detect breakdowns in the marketing and sales process and make recommendations for improvement.
• Collaborate with product management and marketing leaders to define, implement, and routinely assess our product marketing processes and opportunities for improvement.
• Monitor and report on the performance of LivePerson's managed solutions in the market and communicate the results of related sales and marketing efforts.
• Establish and execute processes and procedures for acquiring customer research and drive findings across the marketing and sales organization.

Your qualifications are: 

• 6+ years general marketing experience.
• 3+ years of experience in marketing at a mid to enterprise level SaaS company. MBA is a plus, but not required.  Ideally, you are trained in the Pragmatic Marketing Framework.
• A confident communication style that will define and influence across our organization.
• A self-starter who delights in figuring out the unsolvable and coming up with the next big idea. 
• Knowledge of technology buyers across Commerce (Sales/ Marketing) and Care. 
• Creative thinker that can generate innovative marketing ideas and lead a cross-functional team.
• Proven track record of crafting solution messaging, compelling stories and case studies.
• Ability to influence sellers, marketers, and leadership to grow the business and drive a deeper understanding of our customers.
• Proven track record in a fast-paced environment, with the ability to manage multiple projects with tight deadlines effectively.

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.