SailPoint
Remote

Sr. Manager, IT Operations

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Sr Manager, IT Operations
SailPoint, the industry leader in Identity Security, is seeking an experienced and dynamic leader to manage the IT systems, network, and infrastructure operations team at one of the highest rated companies to work for in the country. Reporting to the Sr. Director of IT Operations, this position will be responsible for management of the company's global corporate infrastructure (both on premise and in the cloud). Leading a team of server, network, and cloud system administrators, this is a challenging and impactful role that will have significant influence across all areas of the company. The successful candidate will draw on their years of enterprise-level IT system administration and operations leadership experience to build and scale infrastructure, systems, and networks in support of IT's mission to continually accelerate the business. Come make your mark in a high energy environment at one of the most consistently highest rated "best places to work" in Austin over the past 10 years!
Technological Responsibilities

  • Oversee operation and system administration of SailPoint's global IT infrastructure environments including:
    • Three global data centers with thousands of Windows and Linux VMs and over 0.5 PB of enterprise storage that support Engineering development and test environments
    • Dozens of AWS, Azure, and GCP cloud IaaS environments supporting business units across the company
    • Global corporate Microsoft Windows domain, Azure Active Directory and SSO, and Office365
    • IT security infrastructure including NGFWs, IDS/IPS, OpenDNS, on-prem and cloud-based VPN, and email security systems
    • Multiple global LAN and WAN networks
    • Office networks located in Austin, Israel, India, and the UK
  • Work closely with SailPoint's Cybersecurity organization in support of IT security operations and administration of the company's security systems and applications
  • Ensure all systems are implemented and managed according to vendor and industry best-practices
  • Maintain proper patching of all systems in accordance with Cybersecurity risk requirements
  • Maintain IT compliance activities and governance controls in support of the company's SOC2, ISO 27001, FedRAMP, and SOX certifications
  • Work closely with Engineering in support of SailPoint's development and test environments
  • Stay abreast of key IT industry technologies, best practices, and strategies
  • Help evaluate and implement new technology solutions, processes, and procedures
  • Develop and maintain relationships with technology vendors
  • Assist in developing operational and capital expense budgets, including personnel budgets


Leadership Responsibilities

  • Manage a team of IT system administration professionals to ensure the consistent delivery of strong results while embracing SailPoint's highly successful culture
  • Manage department projects, schedules, tasks, and initiatives according to set of dynamic priorities
  • Track progress and measure results across an organization
  • Develop and maintain OKRs, KPIs, and other operational metrics
  • Motivate and retain top IT talent, encourage professional development, and reward outstanding performance
  • Mentor staff to help them grow in their skills and expertise across a wide array of technologies
  • Deliver all IT results with an emphasis on strong customer service


Requirements

  • A bachelor's degree or equivalent industry experience
  • 7+ years of progressively complex IT experience in enterprise environments
  • 4+ years of IT leadership experience with a proven ability to successfully build and grow technical organizations at the enterprise level
  • Extensive experience architecting, implementing, and managing complex global heterogeneous infrastructures
  • Expert-level knowledge of Microsoft Technologies including AD, AAD, Windows Domains, and Office365
  • Experience managing cloud IaaS environments (AWS, Azure, GCP)
  • Strong knowledge and understanding of a wide array of IT Security technologies including NGFW, IDS/IPS, VPNs (Palo Alto Networks is a big plus)
  • Solid knowledge in Linux systems management
  • Solid knowledge of Cisco networking
  • Knowledge of Identity Access Management (IAM) and/or Identity Governance Administration (IGA) systems
  • Experience with IT operations processes including ITSM, Asset Inventory/CMDB, and Change Management
  • Experience with compliance frameworks such as SOX, SOC2, ISO 27001, and FedRAMP
  • Dynamic leader with a track record of delivering consistent results in complex, high growth environments
  • Ability to lead, motivate, and mentor a high performing technical team
  • Strong project organization and prioritization skills
  • Demonstrated understanding how to measure team performance and track OKRs, KPIs, and other metrics
  • Ability to foster a culture of helpfulness, strong customer service, and sense of urgency
  • Excellent oral and written communication skills
  • Occasional travel required to our other sites or industry/training events


Location
We are currently seeking candidates based in the Austin, TX area only or willing to relocate.
SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are SailPoint Perks + Benefits

SailPoint Benefits Overview

Experience a Small-company Atmosphere with Big-company Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
SailPoint's Sail-U program is designed for recent college grads and those with non-traditional backgrounds. It's an early-career program that helps build the next generation of identity leaders.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Personal development training

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