Sr. Manager, Fraud Monitoring at Marqeta (Remote)

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Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our open API provides unprecedented flexibility and control for industry-leading companies such as Square, Coinbase, J.P.Morgan, and Uber, to manage payment operations in real-time. 

Our team is a mix of industry experts and technology innovators who take a dynamic approach to solving challenging problems. Marqeta is certified as a 2022 Glassdoor Best Place to Work, highlighting our company culture and collaborative work environment. We are building a global team as diverse as the markets we serve and we’d love it if you joined us on our mission to change the way money moves. 

We’re a remote-first company. You can work where you work best whether that’s from home, from a co-working space, or from one of our four global offices. It’s uncommon for candidates to match all job requirements, but if you’re not far off we absolutely want to hear from you!

Position Summary

We are looking for a Senior Manager, Fraud Monitoring for our Transaction Monitoring/Risk Analytics team within Marqeta’s Risk Operations Group. 

In this role, you will focus on leading a team of onshore and offshore analysts that execute day to day operations. Responsibilities will focus on suspicious activity monitoring including fraud detection , but elements of credit risk management may also be expected. This role is responsible for driving fraud risk aspects of business initiatives as well as responding to fraud-related events and demands. Successful candidates for this role will leverage fraud risk expertise, financial analytics and innovative risk strategies to enable Marqeta’s growth and expansion, achieve optimal profitability, and enhance trust-related program and consumer experience.

What you'll do
  • Be a working manager, both directly contributing and managing a team of risk analysts and coaching them in their day to day tasks.
  • Enhance current risk policy, withvia a deep understanding of our merchant portfolio and related data as well as business practices and objectives.
  • Present policies to business audiences and senior/executive leaders in a compelling and data backed fashion.
  • Design, implement, and monitor experiments to explore new methodologies and estimate key metrics for risk policy effectiveness and efficiency.
  • Leverage Marqeta’s ecosystem as well as test latest third-party data solutions to enhance existing fraud policies.
  • Effectively work with product and technology teams to build risk solutions, partner with risk operations to operationalize solutions. In addition, the candidate should bring a high level of enthusiasm to the projects and the ability to organize and motivate large groups. This includes taking initiative, ownership, and responsibility for projects.
What we're looking for
  • Strong business acumen and exceptional analytical ability with 8+ years of relevant experience in leading fraud strategies/transaction monitoring within Fintech, Banking  and/or Card Payments 
  • 2+ years experience with  managing remote teams that span across multiple geographies/time zones
  • Experience with Fintech (Consumer Card Programs, ACH Payments, International Payments, or Digital Wallet) is preferred.
  • Excellent communication skills with the ability to interact with and understand technical subjects and emerging technologies and their relevance to Marqeta’s growing money service offerings with the ability to negotiate, prioritize across teams, influence decision makers, and build consensus with teams.
  • Have a track record of diving into data and drive data insights for business needs both quantitatively and qualitatively. Experience with statistical analysis tools such as Excel, SQL, Python, R, Stata, or data visualization tools. Familiar with big data technology such as HIVE, Hadoop, AWS, and other related concepts.
  • Working knowledge of the fundamentals of risk policy such as fraud detection, 3rd party fraud and credit bureau data, scorecard modeling, pricing, loss forecasting, collections, and fraud investigations.Able to thrive in a fast-paced environment and be responsive and available during times of peak fraud activity.
  • Strong organization and time management skills and the ability to manage multiple projects and priorities
  • Elevate the level of your team and your partners by bringing in external examples and industry perspective and ensuring we are continually refining our analytical toolkit
  • Employ sophisticated analysis and industry-leading measurement techniques to inform the strategy and operational processes of these groups.
Nice-to-have
  • Experience working with third-party vendors related to risk is a plus.
  • Experience working with compliance requirements for FinTech (BSA/AML, Acceptable Use Policy, Sanctions Screening) is plus.
  • Master’s degree in Business, Statistics, Finance, Engineering or a related field or equivalent work experience. MBA or graduate degree in a related field is a plus.
Benefits and Perks
  • Flexible time off – take what you need
  • Retirement savings program with company contribution
  • Employee insurance premiums paid 100% + coverage for dependents and pets
  • Family forming benefits including fertility support and up to 20 weeks Parental Leave
  • Free therapy sessions, financial coaching, and a Wellness stipend
  • Monthly stipend to support our hybrid work model 
  • Equity in a publicly-traded company
  • Bi-annual “Hack Week” to support and reward innovation

Learn more about Marqeta on our Website, Twitter and LinkedIn.

As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant on any legally-recognized protected basis under federal, state or local laws, regulations or ordinances.

Our Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.

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Technology we use

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An Insider's view of Marqeta

How would you describe the company’s work-life balance?

For me, finding the balance between usability and scalability is very interesting, especially as Marqeta continues to grow. We’re doing cutting-edge work in fintech and there are plenty of opportunities to take on new projects in your role, improve current ones, and make a substantial impact at the company.

Crystal

Lead Software Engineer, Credit

What's the biggest problem your team is solving?

The mindset at Marqeta is so unique. I’ve been empowered in my role to make complex business decisions and have a hand in enabling innovators and disruptors to bring new payment solutions to the world. I think our expertise and ability to deliver modern technology in a complex industry, in addition to our people, is what makes us really special.

Santiago

Group Product Manager, Credit

How does the company support your career growth?

I’m a recent graduate and I love being surrounded by such open, supportive individuals. Engineers at Marqeta have access to early career support channels and career development sessions, ensuring we’re exposed to career opportunities across the organization. It’s empowering to know we’re encouraged to focus 
on our individual growth plans.

Aakanksha

Backend Software Engineer, Reconciliation

What is your vision for the company?

Ultimately, I’d like to issue a card on every single continent because we see that there’s FinTech’s being built from countries all over the world. It’s been interesting to see how modern card issuing, a category that we invented has grown. There’s still an extraordinary amount to do. New businesses are being invented every day that we can power.

Jason

CEO

What's something quirky about your company?

Marqeta is at that sweet spot as a company: we are established and stable, but you still have great opportunity to make an impact. It's never boring! I love getting to work on exciting, innovative products for our diverse set of customers.

Jamie

Senior Software Engineer

What are Marqeta Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Online course subscriptions available

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