We’re looking for an experienced people manager to join our Client Success team. As a Sr. Manager you’ll be responsible for driving performance and results for our clients who are some of the top real estate agents in the industry. You’ll use your strong grasp of leadership and management fundamentals to oversee a team of Client Success Managers who are responsible for clients’ satisfaction, retention and expansion within our product and services offering. 

This position is first and foremost a people manager role. Coaching and mentoring will be a big part of your job. You will hire, build and nurture a team that is hyper-focused on cultivating long-lasting client relationships built on results. Day-to-day, you’ll work closely with your reports to develop strategies to drive client satisfaction, prevent escalations and will provide support when escalations occur.

In this role, you’ll leverage your ability to drive strategy and operational excellence to ensure your team knows what they have to accomplish. Additionally, you will oversee and streamline the tools and processes your team requires to meet client deliverables consistently. Ultimately success is measured through meeting or exceeding team and company goals. You’ll match this by providing insights through reporting that provide real-time transparency into your team’s progress and work with leadership to troubleshoot and clear roadblocks.

Throughout your progress in this role, you will be challenged to drive the team towards a higher bar of success. 

You’re gifted at: 

-People Management, top performers love to work for you because you are transparent, fair, hold people accountable and celebrate the wins!

-Working with clients, you may have been called a Client Whisperer during your career

-Taking on projects with autonomy and knowing when to ask for help 

-Working in fast-paced culture

You have: 

-3-5 years experience in a management role

-5+ years of direct client-facing management with a focus on technology and/or marketing services

-Proficient in digital marketing strategy, paid advertising, social media, content creation and SEO

-Proficiency in CRM and Project Management tools

You command: 

-Mondays

-NPS and CSAT

-1v1 and team communication

-Feedback without ego 

-Personal pride in your work and in developing others 

Your opportunities for impact: 

-Becoming a highly effective manager directly responsible for our continued upward trajectory

-Driving high retention rates and book expansion

-Mentoring and driving the next group of high performing Client Success reps 

-Working on projects that will help our teams operate more efficiently and deliver an exceptional experience to every Luxury Presence client.

Team: Client Success

Reports to: Director of Client Success

Location: United States (hybrid option in Denver and Austin)

Compensation: 115 - 135k OTE

Benefits: Stock Options, Flex PTO, Heath/Vision/Dental

Who we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 5000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.

The Los Angeles-based SaaS company raised $25.9 million for its Series B round. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. 

Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th. 

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.