Sr Manager, Business Operations (Philadelphia, PA)

| Philadelphia, PA
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Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary
The Customer Xperience Technologies (CXT) organization at Comcast is responsible for the technology, systems, and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing functions such as human resources, finance, workplace information technology. CXT is a key department within Technology, Product, Xperience (TPX).

We are looking for an experienced leader to join the CXT Business Operations team. This position will partner with our Residential Services teams within CXT and report to the Sr. Director, CXT Business Operations.

The Sr. Manager, Business Operations will support the organizations financial operations, workforce planning/operations, and hardware/software/cloud planning/operations. This is a hands-on position and involves close partnership with cross-functional teams including Finance, HR, and Procurement.

The ideal candidate will be able to optimally work in the technical areas within Residential Services as well as corporate finance/accounting. The Sr. Manager, Business Operations will work within a team to acquire the vital requirements necessary to optimally acquire results

Job Description

Core Responsibilities
  • Drive financial operations function in areas of budgeting, forecasting, variance analysis, procurement/payment.
  • Develop and implement labor strategy with employees, contractors, onshore/offshore team members
  • Partner with Procurement and client team to support the negotiation of vendor contracts and vendor management
  • Provide regular analysis/presentation to client groups/leadership, identify risks/opportunities and drive resolution to challenges
  • Gather and analyze data, summarize findings, articulate findings with partners/decision makers
  • Provide mentorship to client groups with budget and procurement related issues
  • Regular and consistent attendance.
  • Other duties and responsibilities as assigned.

  • 10+ years of relevant experience with a bachelor's degree (preferably in related field of study e.g., Finance, Accounting, Engineering, etc.)
  • Proficiency with the management of large IT budget and resource planning and management
  • Knowledge of business/finance and technical aspects of IT infrastructure: server, storage, private cloud, public cloud
  • Knowledge of SW development process, DevSecOps, and IT operations
  • Experience with negotiating large service provider, hardware, and software vendor contracts
  • Strong financial savvy, analytical and interpersonal skills and ability to effectively partner with wide range of partners
  • Experience working with Excel, Powerpoint, Salesforce, ServiceNow, JIRA, etc.
  • Ability to navigate ambiguity - driving improvements/productivity with incomplete information

Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be hardworking learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new insights.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive the results and growth
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
More Information on Comcast
Comcast operates in the Digital Media industry. The company is located in Philadelphia, PA, New York, NY, Universal Parks & Resorts, FL, Miami, FL, Universal City, CA and Sunnyvale, CA. Comcast was founded in 1963. It has 68848 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 372 open jobs at Comcast, click here.
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