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Job Category
Customer Success Group

Job Details

The Salesforce Customer Success Group (CSG) is seeking an experienced Localization Specialist to join the CSG localization team. This person will be responsible for the day-to-day activities associated with the intake of localization project requests, requirements gathering with stakeholders, budgeting/forecasting of projects, and liaising with vendors to produce and deliver localized assets.

You are an experienced localization specialist who is well versed in orchestrating localization processes and understands the latest in localization technologies. Focused on driving successful outcomes, you will lead localization projects, use data to make informed decisions, and coordinate cross-functionally to support our various stakeholders and their evolving needs. To be successful in this role, you will need a blend of skills including business insight, budget planning, communications, and project management.

This is an incredible opportunity to become part of the content team responsible for driving customer expertise and scale across the most innovative company in the world, producing valuable content for our customers wherever they are on their journey.

Responsibilities

• Manage localization projects end to end; work closely with team members, internal business partners, and external vendors
• Develop intake process; manage time, budget, resources, and quality control
• Monitor vendor process and quality; ensure vendor delivers on contractual SLAs
• Guide partners in translation standard methodologies to minimize downstream issues
• Responsible for budget estimates (quarterly and ongoing)
• Communicate process changes with partners
• Collaborate with customers to resolve any questions
• Identify and communicate any project risks
• Monitor program performance and communicate results
• Plan and complete weekly vendor meetings and monthly office hours with internal team members
• Alignment across Salesforce localization teams and keep up to date with industry trends

Preferred Qualifications/Skills

• 3+ years hands-on content and localization program operations experience
• Experience leading complex, cross-functional programs to delivery in localization
• Understanding of translation technologies (translation memories, translation management systems, machine translation, etc.)
• BA/BS in communications, marketing, or related field
• Excellent interpersonal skills, both written and verbal
• Familiar with foreign cultures and languages (multilingual or a polyglot)
• Highly collaborative and excels in a complex, matrixed environment
• Knowledge of Salesforce reporting and dashboards
• Experience using Salesforce and proficient using tools such as Quip, Google Product Suite (Calendar, Slides, Sheets, Sites), Slack, Tableau, and Kapost
• Ability to prioritize and manage commitments effectively
• Ability to analyze information, make connections, and demonstrate deep-level thinking

*LI-Y

For Colorado-based roles: Minimum annual salary of $75,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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