SR ITIL Service Management at OneAmerica (Indianapolis, IN)

| Indianapolis, IN
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At OneAmerica, we deliver on promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises, so we can help them achieve their goals and realize their definition of financial success.

Job Summary

A contributing member of the ALM team. The SR ITIL Service Management role is a role for IT professionals focused on the application lifecycle management and capturing the total cost of ownership for every application in OA application landscape. This resource will also be supporting the new software approvals and application intake process. An SR ITIL Service Management's primary responsibility is software intake and approval process with the objective of protecting our stakeholders. This role will contribute to the success of a delivery team be effectively executing software intake and approval process responsibilities.

  • Lead the new software approval and intake process• Ensure the maintenance of the application inventory within the CMDB• Capture the Total Cost of Ownership of every application• Create processes and procedures to ensure the data is accurate• Ensure application upgrade proposals are created in time• Annual application health assessment• Create dashboards to show health trends of top applications and data
  • No direct supervision required daily.• Ability to work independently in a self-directed manner and collaboratively as a team member• Exercises wide latitude in determining objectives and approaches to critical assignments


Job Requirements

Required Education and/or Certifications

  • Bachelors' degree in information technology, computer science, software engineering, or related fields.• ITIL Foundation Certification is a must


Required Work Experience

  • Or any combination of education and experience which would provide an equivalent background


Salary Band: 06C

As a condition of employment, OneAmerica requires that all new hires who receive a job offer on or after April 18, 2022 provide evidence of full or partial vaccination against COVID-19 within three days of accepting an offer letter with OneAmerica and before employment begins. If applicable, new hires must submit proof that they have received the second dose of a two dose COVID-19 vaccine within 30 days after their first dose is complete. If a new hire wishes to submit a request to be exempt from the mandatory COVID-19 vaccination policy due to a medical condition, sincerely held religious belief or other legal requirement, the associate will have three days after an offer of employment has been accepted to submit their exemption request for review and consideration by OneAmerica.

This selected candidate will be expected to work hybrid in Indianapolis, IN.The candidate will also be expected to physically return to the office in CA, WI, IN or ME as business needs dictate or for team-building and collaboration.

If you are offered and accept this position, please be advised that OneAmerica does not have any offices located in the State of New York and OneAmerica associates are not permitted to work remotely in the State of New York.

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

For all positions:

Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.

To learn more about our products, services, and the companies of OneAmerica, visit oneamerica.com/companies.
More Information on OneAmerica
OneAmerica operates in the Fintech industry. The company is located in Indianapolis, IN. OneAmerica was founded in 1877. It has 2033 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 44 open jobs at OneAmerica, click here.
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