Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
This position will provide third-tier support for all end-user hardware and applications, within the organization. Work with the facilities we partner with for connectivity issues in the field. Create support tickets and escalate issues, as needed. Work with IT Infrastructure on special projects. Perform entry level system/network administration.
Primary Responsibilities:

• Respond to third-tier requests for technical assistance in person, phone, and/or email in a user-friendly and professional manner
• Diagnose and resolve third-tier technical hardware and software issues - Dell laptops/tablets, iPhones, printers, Microsoft Office suite, Internet Explorer, Chrome, Anti-virus, etc.
• Research issues using available information resources - i.e. ability to "Google" for answers
• Monitor server and network performance; assist with system initiatives, performance and process improvement, implementation, and assigned projects
• Log all customer interactions, filling out detailed information in tickets and document resolutions
• Redirect/escalate problems to appropriate resources
• Perform other duties and responsibilities as required, assigned, or requested

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 3+ years of IT troubleshooting, customer service or related experience
• Experience with laptop/desktop imaging
• Experience with drive encryption (i.e. BitLocker, TrueCrypt, etc.)
• Group Policy experience, with the ability to troubleshoot issues (at the desktop level)
• Scripting experience - ability to write simple batch files, for task automation
• Understanding of general business processes
• Ability to train/educate users
• Flexibility in assigned working hours

Preferred Qualifications:

• Associate degree in Information Systems or a related discipline
• Experience with Mobile Device Management platforms
• Experience with Endpoint Protection practices
• Experience with drive encryption (i.e. BitLocker, TrueCrypt, Symantec PGP, Symantec Encryption, etc.)
• Experience with Dell Kace 1000 (service Desk/patching) and Dell Kace 2000 (imaging)
• Ability to write/modify simple SQL queries
• Windows server administration
• Linux server administration
• Cisco and/or HP networking
• System hardening (workstations)
• Telecom (Voice mail, VoIP, set programming)
• Ability to communicate clearly and concisely both verbally and in writing
• Energetic and positive approach to rapidly evolving changes and challenges of a complex workplace
• Ability to work independently and in cooperation with others

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
naviHealth, part of Optum and the UnitedHealth Group family of businesses, combines the talents of our dedicated staff and leading-edge technology to deliver compassionate care to seniors nationwide. With millions of lives touched, we are innovating the way health care is delivered from hospital to home so seniors can lead more fulfilling lives. A career with us means making an impact in the lives of those we serve, including vulnerable populations who benefit from care that is more efficient, more effective and more human. Our environment empowers our team members to elevate our interactions with each other and the experiences we deliver to our patients, giving them more days at home. Join our team, it's your chance to improve the lives of millions while doing your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Senior IT Support Representative, IT Support, Representative, Customer Support, Brentwood, TN, Tennessee