THIS IS A CORPORATE POSITION
SUMMARY
The Senior Director of QCC Operations will have responsibility for leading a minimum of five (5) Quality Control Centers operations including dough production, transportation, distribution, maintenance, inventory control, team member relations and P&L accountability to actual results and budgets. This position also maintains a high degree of customer satisfaction through interaction with the support teams (corp & field), vendors and restaurant customer base. This position will be based in Louisville, KY.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plan, direct and coordinate all QCC Operations including production, distribution and transportation activities throughout the Quality Control Center
• Establish QCC Operations standards and measures to ensure high quality and low cost processes are in place in support of the company business plan.
• Assure compliance of Quality Control Center operations with company policy including safety and quality audit requirements and all Federal, State and local regulations.
• Establish the flow of information to evaluate Quality Control Center performance and provide production and distribution with pertinent development/sales information, trends, costs, etc.
• Responsible to our customers, the Papa Johns restaurants to assure the Quality Control Centers exceed customer expectations in both production of our fresh dough product and in the distribution of goods on-time and accurately.
• Establish and maintain effective work relationships within the department, the Quality Control Center system, Papa Johns International and the community.
• Perform those administrative activities necessary for the effective management of the department including provision for the selection and development of team members, pay administration, budget preparation and administration, team member safety, team member counseling and motivation, organizational goals/objectives, and planning, organizing, integrating and measuring the work performed by the operations areas.

COMPETENCIES

• Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved, weighing options and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observations, experience, reflection and/or reasoning to drive business forward.
• Customer Focused: Commits to meeting the needs and expectations of the organization's internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback).
• Decisiveness: Uses sound reasoning, available information and past experience to solve problems in a timely manner; stands by decisions; ensures appropriate action is taken; makes decisions effectively.
• Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others.
• Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm and a "can-do" attitude.
• Leading Team Members: Provides clear direction and sets priorities to accomplish desired actions and results; seeks talented and skilled people to build high performing teams; keeps team members informed, ensures their needs are met, and removes barriers; delegates responsibility and empowers team members to do their jobs.

FUNCTIONAL SKILLS

• Must be able to effectively communicate and give direction verbally and in writing in English.
• Moderate-to-extensive travel is required.
• Must be able to demonstrate an in-depth understanding of production support administration functions including budgeting, development, accounting, engineering and human resources.
• Must be team oriented and work well with others in an environment requiring a high degree of flexibility, including flexible schedules.

EDUCATION, EXPERIENCE AND CERTIFICATIONS

• Bachelor's degree in a business/science-related program required.
• A minimum of 7 years of progressive senior level responsibility in a manufacturing and distribution operation (preferably food) is required, demonstrating a broad background in manufacturing technology and line operating experience.

It is the policy of Papa John's to provide equal employment opportunities for all applicants and team members without regard to race, color, religion, sex, age, marital status or civil partnership, national or ethnic origin, pregnancy or maternity, veteran status, uniformed service (as defined by 10 U.S.C. • 101 (a)(5)), protected disability status, genetic information, sexual orientation, gender identity, gender reassignment, or gender expression, or any other characteristic protected by statute or law.