Sr Director, Global Insights- Remote

+1 more | Remote
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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
The Senior Director of Global Insights is a critical position reporting to the SVP Insights, Experience and Marketing Operations and is responsible for delivering strategic, relevant and actionable insights to inform and shape business strategy, operational action, and guide our audience experiences.
What You'll Bring:
  • 10+ years of experience (agency or design consultancy experience is a plus) on a broad range of traditional and emerging qualitative and quantitative research techniques and methodologies. You have a genuine passion for data and are expertly capable of developing thoughtful and inspiring insights. You have knowledge and experience of various forms of insights tools and analysis: surveys, social/listening posts, customer panels, behavioral economics, focus groups, ethnographic research, text and voice analytics and have applied the right mix to develop insight. You may have experience with data mining tools, neural network techniques, machine learning procedures.
  • You are driven by empathy and have a deep passion for understanding people and their behavior. You are familiar with the design thinking process.
  • You are a confident communicator, whether in the subtleties of finding out great observations and insights through meeting users, consumers or associates, or in confidently conveying difficult concepts in simple, applicable business terms. You can craft a story using data and analytics, aligned to business problem/outcomes and make recommendations.
  • You are organized, proactive, curious, and solution oriented, and are looking for ways to contribute added value. You are a critical thinker able to toggle between nimble and fast, and deep and rigorous. You have an entrepreneurial leadership style, with strong tolerance for ambiguity and a complex organizational stakeholder environment.

We'd love to see:
  • You have developed a Voice of Consumer Program with closed loop
  • Medallia and/or Qualtrics experience & certification
  • Degree in Business, Statistics, Psychology or similar. Advanced degree preferable.
  • A mix of B2B and B2C product/solutions and brand research experiences
  • Experience of Agile

Impact You'll Make:
  • You will collaborate and consult across the enterprise to develop learning agendas and share audience insights that deepen understanding, frame analysis and guide actions to create business and customer value. You will uncover audience attitudes, behaviors, preferences and needs, and signal new opportunities that drive significant improvements in commerce, service and brand.
  • You will lead and evangelize an agile, analytically-driven methodology that connects audience experience data with internal operating and financial data to identify root causes of pain. You will serve as the VOC and VOE insights expert.
  • You will create an insights community within TransUnion to ensure that we are continuously advancing consumer/customer understanding and the importance of Insight-led decisions. You will continuously raise the bar on insights capabilities and constantly be looking to where we need to go. You will display expertise with current market research tools and methods, and direct market research partners and VOC solution providers to continuously surface innovative ways to solving problems.
  • You will collaborate with the Insights Engine Director to systematically design, develop, implement and optimize the Insights engine.
  • Reporting to this position will be seven Insight Consultants. You will build a high performing team by creating a climate of engagement and empowering them to contribute ideas and make decisions. You will inspire effectiveness by establishing a clear vision and ensuring that work is distributed in an agile, organized manner.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
TransUnion's Internal Job Title:
Sr Director, Consumer Insights and Experience
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Candidate Location Eligibility:
Chicago, IL

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What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with Nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Friends outside of work
Eat lunch together
Intracompany committees
TransUnion has a Community and Associate Services Team (CAST), which is responsible for planning events, such as our annual holiday party, take your child to work day, company BBQ, and more!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
15% discount on TU stock twice a year
Performance Bonus
Match charitable contributions
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave Benefits
Child Care Benefits
[email protected] provides backup childcare and eldercare for TU associates.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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