Sr. Customer Support Tech at BJC HealthCare (St. Louis, MO)

| St. Louis, MO
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Additional Information About the Role

This position will support the radiology team with technical support. Excellent customer service, troubleshooting, PC and MS experience preferred.

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $5.5 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 15 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJC's patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children's Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

Responsible for achieving measurable business results in a specific departmental support area or strategic, information services project. Through leadership, project management, technical and communication skills, position is responsible for delivering business automation improvements which yield maximum service responsiveness, high quality information management tools and cost effective business solutions.

Responsibilities
  • Recognizes issues and is able to elicit data from clients regarding problems.
  • Develops documents to explain basic technical concepts to others in terms they can understand.
  • Assists and responds to customer service issues, and recognizes need for improvements in customer service.
  • Performs Other Responsibilities as Assigned
Minimum Requirements
  • High School Diploma or GED
  • 2-5 years of experience
Preferred Qualifications

  • Bachelor's Degree
Benefits Statement

Note: not all benefits apply to all openings

- Comprehensive medical, dental, life insurance, and disability plan options
- Pension Plan*/403(b) Plan
- 401(k) plan
- Tuition Assistance
- Health Care and Dependent Care Reimbursement Accounts
- On-Site Fitness Center (depending on location)
- Paid Time Off Program for vacation, holiday and sick time

*Pension does not apply to Memorial Hospital, Memorial Hospital East, Alton Memorial or Parkland Health Center

Legal Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Equal Opportunity Employer
More Information on BJC HealthCare
BJC HealthCare operates in the Healthtech industry. The company is located in St. Louis, MO. BJC HealthCare was founded in 2022. It has 16620 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 58 open jobs at BJC HealthCare, click here.
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