Sr. Customer Enablement Engagement Manager at Workday (Atlanta, GA)

| Atlanta, GA
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Do what you love. Love what you do.

At Workday, we help the world's largest organizations adapt to what's next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we're serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Team
In Customer Enablement, our mission is to drive customer self-sufficiency and satisfaction with Workday. We help our customers deploy and optimize functionality delivering efficient, effective, flexible and agile solutions. Our approach empowers customers to more easily support their growing and changing business needs within Workday.

We work exclusively with Workday production customers, supporting clients of every size, industry and location with almost every aspect of their Workday tenants. Customer Enablement has a reputation for building trust and making a big difference in a short period of time for many customers. Team members say the variety of services and unexpected challenges keeps the job exciting and fresh!

About the Role

The Sr. Customer Enablement (CE) Engagement Manager will simultaneously handle several Enablement projects, coordinating the delivery of packaged services to customers of all sizes and industries around the world. Engagement Managers drive the execution of projects, ensuring success, efficiency and quality via project management practices (e.g., develop project staffing plan, coordinate system access, conducting meetings, etc.) and by handling the customer relationship. Within these projects, Engagement Managers serve as an advocate for Workday, our employees and our customers in equal measure, to complete projects under budget and on time per the definition of each service.

Responsibilities include:
  • Leading projects to deliver Customer Enablement programs and services.
  • Clearly and successfully presenting project objectives and delivery strategies.
  • Becoming a specialist in Workday's implementation methodology and using it on engagements.
  • Balancing the needs of a large number of concurrent projects.
  • Providing guidance and mentoring to Professional Service resources working on your projects.
  • Ensuring projects are accurately planned and staffed.
  • Working with the client project manager to identify and resolve issues that could impact project scope or timeframe.
  • Leading customer meetings and Workday internal operational meetings.
  • Finding opportunities to position other service offerings.
  • Ensuring customers can serve as a reference upon completion of their project.
  • Communicating and drafting change orders if Workday agrees to perform tasks outside of the scope of the SOW.
  • Completing project administration tasks such as updating project forecasts, assisting with team scheduling, and other internal project initiation tasks.

About You

Basic Qualifications:
  • 3+ years of project management experience with HCM, Payroll, Financial or Student implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
  • 3+ years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.

Other Qualifications:
  • Passion for customer service
  • Excellent organization, time management, verbal and written communication skills
  • Solid understanding of at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Services procurement
  • Capable of influencing, interacting and collaborating with senior executives, internally and externally
  • Ability to work on multiple engagements simultaneously
  • Ability to travel up to 20%


As a federal contractor, Workday is requiring all new hires to verify that they are fully-vaccinated against COVID-19 within 72 hours of beginning employment with Workday, consistent with applicable law. Workday is an equal opportunity employer. Candidates who are not vaccinated due to a sincerely held religious belief, medical reasons, or other legally-protected reason should contact [email protected] to explore what, if any, reasonable accommodations or exemptions Workday is able to offer.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
More Information on Workday
Workday operates in the Cloud industry. The company is located in Pleasanton, CA, San Francisco, CA and Chicago, IL. Workday was founded in 2005. It has 14894 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 24 open jobs at Workday, click here.
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