The Walt Disney Company
Create the Tech Behind Our Magic
Santa Monica

Sr. CDN Operator (Santa Monica)

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Disney Streaming is responsible for developing and operating The Walt Disney Company's direct-to-consumer video businesses globally, including Disney+, Hulu, ESPN+, and Star+. We serve consumers by bringing the world's most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. Our core mission is to imaginatively challenge convention with innovative technology that gives global audiences the freedom to access content on their terms across any connected device, time, or location.
The Edge Operations team's mission is to provide resiliency and availability of critical infrastructure in our various data centers and co-locations that power the media distribution of all of Disney Streaming's world-class products.
For the role of Senior Network Operator, Disney Streaming is looking for a candidate specializing in caching technology and distributed networking, and operational experience in CDN edge services. This role will join the Media Systems Operations organization as part of a team working alongside our Operations, Infrastructure, and Media Distribution teams in managing our growing caching infrastructure. Areas of focus include:
  • Provide senior tier-1 on call evaluation, escalation and support
  • Actively monitor performance metrics across our caching infrastructure for issues
  • Work to solve caching issues in concert with our edge engineering organization
  • Participate in tooling development to automate and improve lifecycle and operational management of caching environment
  • Point of contact for CDN edge services operations; collaborating with operations and infrastructure organizations as needed
  • Design and develop procedures to make preemptive and immediate corrective actions that minimize risk

Responsibilities :
  • Monitor for and react to alerts within the CDN edge services environment providing senior tier-1 support
  • Provide clear communication/escalation/follow up/closure of alerts and maintenances to teams within the organization
  • Collaborate with engineering and internal teams involved with maintaining our server infrastructure
  • Write and improve team knowledgebase
  • Support high profile content releases and events

Basic Qualifications :
  • At least 5 years of related experience
  • In-depth knowledge of HTTP/DNS/Internet architecture
  • Understanding of HLS streaming video protocol and how it interacts with caching
  • Experience in CDN operations environments
  • Familiarity with web servers, preferably NGINX and HAProxy
  • Experience working with Varnish Cache
  • Experience with open-source software Apache HTTP Server, Tomcat, and Traffic Control
  • Knowledge of video players and impact on cache logic
  • Experience with monitoring tools, preferably Grafana, Datadog
  • Strong operational experience
  • Passion for troubleshooting and debugging
  • Excellent interpersonal skills and effective verbal/written communication skills with both business and technical teams
  • Experience using JIRA, Confluence, and GitHub

Preferred Qualifications:
  • Familiarity with cloud technologies AWS, GCP
  • Experience working with ELK Stack for log analysis
  • Familiarity with DevOps/CI/CD and automation software Ansible
  • Familiarity with Python scripting language

Preferred Education :
  • BS/BA
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What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

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An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.


Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.


SVP/Chief Technology Officer, The Walt Disney Studios

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