Sr Associate, Multi-Channel Publishing

| Charlotte, NC
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Marketing Services Sr Associate
Support the team in the publishing of investment-related data and content for TIAA Institutional business partners. The primary focus will be on organizing and supporting projects related to the publication of investment-related materials, both online and in PDF format. Additional responsibilities in administering regular updates of data (i.e. monthly, quarterly data updates correlating with the financial industry).

Key Responsibilities and Duties
  • Oversee changes, enhancements and new projects of investment-related websites and online properties.
  • Facilitate changes to enrollment-related websites and online properties.
  • Coordinate and participate in investment-related work with multiple business partners, including data providers, Digital Strategy, and IT counterparts.
  • Troubleshoot issues, coordinate reviews with data and technical partners, and manage communications to business teams throughout the issue management process.
  • Develop and maintain standard operating procedures (SOPs) for Publishing Operations.
  • Coordinate work with multiple vendor(s) and technical resources.
  • Participate in Investment Publishing, Enrollment Publishing and Publishing Operations team activities, including quarter-end data/content/material updates, projects and enhancements, testing, and other cross-team activities.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 2+ Years Required; 3+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work

Career Level
6IC

Additional Responsibilities:
  • Support publishing responsibilities for TIAA investment publishing team
  • Support automation and improve publishing efficiency for investment communications
  • Assist in improving publishing infrastructure to allow accelerated publishing workflow and work with data partners to ensure integrity of data that is published on an ongoing basis
  • Knowledgeable of overall products offered by TIAA and understand the performance content that is distributed relating to them
  • For new offerings or changes to existing services, the SME will manage projects for implementation or change, both internally and with vendors
  • Monitor and manage operational processes refinement, focusing on efficiencies and process reliability
  • Direct vendor's efforts in creating support materials and processes for new business offerings and process enhancements


Required Qualifications:
  • Two plus years of experience in technology/system analysis or operational support environment or equivalent combination


Preferred Qualifications:
  • Bachelor's degree in data analysis or related discipline.
  • High aptitude for complex problem analysis and resolution
  • Understanding of IT development processes and technical concepts
  • Experience with complex financial and fund maintenance concepts required
  • Competency in communicating complex ideas and asking the right questions
  • Ability to understand and communicate complex data concepts tied to fund product attributes
  • Experience with financial reporting, terms, products
  • Competence in defining problems, collecting data, establishing facts, and drawing valid conclusions
  • Proficient in interpreting an extensive variety of technical instructions in mathematical or diagram form and dealing with several abstract and concrete variables
  • Related certificates, licenses or related credentials such as PMP or FINRA 6 or 7


Potential Salary: $75,000.00 USD

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

Company Overview

TIAA is the leading provider of financial services in the academic, research, medical, cultural and government fields. We offer a wide range of financial solutions, including investing, banking, advice and education, and retirement services.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That's why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

For all other residents, click here to access the Applicant Privacy Notice.
More Information on TIAA
TIAA operates in the Fintech industry. The company is located in New York, NY, Boston, MA, Charlotte, NC, Austin, TX and Denver, CO. TIAA was founded in 1918. It has 11484 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 103 open jobs at TIAA, click here.
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