Capital One
Richmond, VA

Sr Associate, Issues and Risk Events at Capital One

| Richmond, VA
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West Creek 1 (12071), United States of America, Richmond, Virginia

Sr Associate, Issues and Risk Events

SA- Issues and Risk Events

Job Description

Looking for the opportunity to be part of a startup within Capital One!? The Well Managed team is seeking a highly motivated event and issue management associate to join our 1st line of defense for risk anomalies, events, and issues. The role involves the managing and execution of the risk events and issues lifecycle, consisting of assessment and event creation, containment, recovery, and closure. The ideal candidate will have good organizational, documentation, and communication skills, excellent attention to detail, and the ability to perform complex investigations dealing with internal and external partners, and has proven risk management skills and knowledge. The ideal candidate will be able to manage multiple efforts with many stakeholders while communicating weekly updates.

The Well Managed team is seeking a highly motivated event and issue associate to join our team as the 1st line of defense for risk anomalies, events, and issues. Given the uniqueness of our product, this team presents many novel opportunities for learning. This role provides an opportunity for significant career growth as our operations organization, product, and broader IL team grow in tandem. 

The role involves the managing and execution of the risk events and issues lifecycle, consisting of assessment and event creation, containment, recovery, and closure. A successful Issues Resolutions Associate is adaptable, applies integrated thinking, and supports Card’s risk event standard. The ideal candidate will have good organizational, documentation, and communication skills, excellent attention to detail, and the ability to perform complex investigations dealing with internal and external partners, and has proven risk management skills and knowledge. The ideal candidate will be able to manage multiple efforts with many stakeholders while communicating weekly updates.

 

 Responsibilities:

  • Manage the full lifecycle of issue resolution associated with the IL control suite that conforms to Domestic Card’s Event Governance Standard lifecycle consisting of: assessment, event creation, containment, recovery, and closure. 

    • Scope and research anomalies.

    • Create Issues & Events in PRIME where needed

    • Engages key stakeholders and resources (AE, business POCs, IT/Tech, other divisions, etc)

    • Performs Root Cause Analysis to identify breakdowns

    • Setting the requirements for and identifying the initial impacted population

    • Documenting the containment & recovery plan (activities needed & timelines)

    • Fixing the breakdown so that there are no additional customer/financial impacts.

    • Identifying the final impacted population and correcting customer/financial impacts to the best of our ability.

    • Documenting risk event direct costs

    • Ensuring that PRIME and other required documentation is up-to-date and appropriately stored.

  • Identify opportunities, drive best practices, and build / maintain tools for tracking and resolving events on the IL well managed team

    • Identify trends, analyze information, and deeply understand the supported risk event portfolio

    • Analyze and interpret metrics and reporting

  • Serve as the central point of contact for IL control issues bringing together business intent creators, 3rd parties, legal, and compliance to resolve issues 

  • Collaborates with teammates and stakeholders to drive resolution. 

  • Communicates updates with internal customers on new or existing processes; may include communications to senior leaders and executives. 

  • Ability to understand and articulate complex processes and alignment to policy/regulatory requirements.

  • Strong ability to create and deliver verbal and written communications between business partners 

  • Deep understanding of risks and ability to communicate and evaluate the appropriateness of mitigating activities

  • Executes on governance and reporting processes to ensure our stakeholders are aware of key results

 

 Basic Qualifications:

  • High school diploma, GED or equivalent certification

  • At least 1 year of experience with Google Slides and Google Sheets

  • At least 2 years of experience in Risk, Process or Project Management

 Preferred Qualifications:

  • Bachelor’s Degree or military experience

  • 4+ years of experience in Process or Project Management

  • 2+ years experience in Risk Management

  • 2+ years in event management

  • 1+ years experience in PRIME 

  • 1+ years of Agile experience

  • 1+ years experience with root cause analysis

  • 1+ years experience in management of a governance process

 

 At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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What are Capital One Perks + Benefits

Capital One Benefits Overview

At Capital One, we're committed to ensuring you and your family feel supported and cared for, and we know that your benefits play a large role in that support. Our goal is to provide a comprehensive and competitive set of benefits that offer the flexibility and choice to meet the diverse needs of all associates. We want each of you to Be Well physically, emotionally, and financially.

Culture
Volunteer in local community
Volunteer projects are encouraged and supported by Capital One through both traditional monetary contributions and flexibility to participate in associate-led initiatives.
Partners with Nonprofits
Capital One’s philanthropy program provides grants to organizations that support education, financial literacy and community development, including affordable housing and small business development.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Business Resource Groups (BRGs) play an important role in attracting world-class talent, developing tomorrow’s leaders, engaging and retaining our diverse workforce and enhancing our workplace.
Hiring Practices that Promote Diversity
Our professional recruiting teams focus on attracting underrepresented talent for our key business roles, including analyst, product, and tech roles across varied tactics and connection points.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Capital One offers two flexible spending accounts (FSAs) – a Health Care FSA and Dependent Care FSA – administered by Anthem.
Disability Insurance
Capital One automatically provides full-time associates with Short-Term Disability and Basic Long-Term Disability coverage at no cost. You have the option to purchase Supplemental Long-Term Disability
Dental Benefits
Capital One offers coverage through Delta Dental to help you maintain your smile through regular preventive care and treatment for any dental problems that may arise.
Vision Benefits
To help you keep life in focus, vision coverage through Anthem Blue View Vision provides benefits for eye exams and vision correction treatment.
Health Insurance Benefits
Our medical plans provide comprehensive and affordable coverage for a range of health care services and are designed with the ability to be flexible and choose which benefits work for your needs.
Life Insurance
We provide full-time and eligible part-time associates with Basic Life, and Accidental Death and Personal Loss (AD&PL) Insurance at no cost.
Wellness Programs
Onsite Gym
Mental Health Benefits
Capital One's Employee Assistance Program provides a robust set of services including telephonic, virtual and/or face-to-face counseling, legal and financial assistance, ID theft recovery, and more.
Retirement & Stock Options Benefits
401(K)
Through automatic payroll deductions, you may contribute up to 50% of your Annual Benefits Salary (base salary, shift differential, bonuses, commission, incentives and overtime) to your account.
401(K) Matching
Capital One will match 100% of the first 3% of Annual Benefits Salary that you contribute, plus 50% of the next 3% of Annual Benefits Salary that you contribute.
Employee Stock Purchase Plan
You can elect to contribute between 1% and 15% of your base salary** to the ASPP and receive a partial match on your contributions from Capital One. **Includes standard pay and any commissions
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
The Bright Horizons Care Advantage Program provides alternative child and adult care options during a lapse or breakdown in normal care arrangements.
Generous Parental Leave
Flexible parental leave options are available to full-time associates at the time of their child’s birth or arrival in their home.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
The Adoption Reimbursement program provides financial support to full-time associates who are building their families through adoption.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Capital One’s perks and benefits are progressive and industry leading. We have always believed in the importance of providing comprehensive and expansive benefits to complement and contribute to our associates’ total compensation package. For example, we were one of the first major companies to offer same-sex marriage benefits back in 1997 and we have since continued to build our benefits portfolio to include a host of other LGBTQ+ friendly offerings, from fertility coverage to reimbursements for associates who chose to build their families through adoption and surrogacy, to domestic partner benefits and health coverage for gender reassignment. In addition, Capital One’s campuses offer fitness facilities, cafés and, at certain locations, onsite health services for associates and their families. Our benefits package is unique as it provides flexibility for you to determine your path to health, wealth and life support.

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