Sr. Associate, Compliance Auditing (Remote) at Inspire

| Santa Monica
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POSITION SUMMARY

The Senior Compliance Auditing Associate will be the subject matter expert and liaison for all matters related to auditing of sales, marketing, and customer acquisition channels. The Senior Compliance Auditing Associate will own and perform full audits of customer acquisition channels and Member Experience complaints. This work is highly sensitive and visible and must be performed in a timely and thorough manner. The Senior Compliance Auditing Associate will also own, build, and execute the Compliance Auditing function’s proactive audit strategy, process, and tooling. This Proactive Audit Program will be focused on identifying compliance trends related to the customer acquisition channels and executing the appropriate tactics to reduce risk, increase sales/marketing productivity, and ensure a high quality of sales and marketing.  

The Senior Compliance Auditing Associate will also work on internal communications for identifying complaint and auditing trends, analysis and requisite needed training.

The Senior Compliance Auditing Associate will constantly be looking for automation opportunities and room to improve our audit capabilities. They will conduct cohort testing in a constant effort to optimize our processes and drive high quality for the organization.

THE SENIOR COMPLIANCE AUDITING ASSOCIATE HAS 8 MAIN RESPONSIBILITIES

  1. Own and Perform All Reactive Audits: Work directly Member Experience Team to audit and research all internally-received member complaints
  2. Develop a Proactive Auditing Program: Ideate, develop, and execute a Proactive Audit Program that aims to identify compliance trends and preempt any high risk quality incidents while improving overall sales and marketing performance. 
  3. Become a Subject Matter Expert: Maintain status as the go-to person to answer questions on our auditing tools, process, and performance, and perform ongoing market/channel specific analysis on quality.
  4. Iterate on Current Capabilities: Perform ongoing cohort testing to optimize our existing auditing capabilities and implement new measures that reduce regulatory risk without sacrificing business productivity. 
  5. Handle all internal complaint trend and audit analysis and reporting to channel management and other stakeholders.
  6. Work with the training team to determine where up-training is needed and collaborate on creating the subsequent trainings.
  7. Work with the Member Operations team to drive projects and enhancements forward as needed
  8. All ad-hoc partner communications regarding research and investigation of complaints.

DESIRED TRAITS

  • Bias towards action
  • High attention to detail
  • Process-improvement oriented 
  • Highly organized

EXPERIENCE

  • Must Have
    • 3-4 years experience in a production or front line role in auditing, compliance, or Sales or Member Experience
    • Strong attention to detail and ability to see a full resolution through with little guidance
    • Ability to handle escalations in an objective manner
  • Nice to Have
    • Bachelor’s Degree

#LI-Remote

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SQLLanguages
    • RustLanguages
    • ReactLibraries
    • NextJSLibraries
    • TailwindLibraries
    • LightGBMLibraries
    • JupyterFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • AirflowFrameworks
    • MLFlowFrameworks
    • KubernetesFrameworks
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    • RedisDatabases
    • SnowflakeDatabases
    • TableauAnalytics

An Insider's view of Inspire

What are some social events your company does?

As the cherry on top to our mission-driven work, Inspire's community is top-tier. A couple of my favorite events have included beautifying the city on Earth Day, awarding top talent at The Windy's, and learning how our industry can take steps to be more equitable. With every happy hour, I'm reminded how enchanting my fellow Avengers truly are.

Lindsey Tod

Sr. Manager, Sales & MX Enablement and Alignment

How does the company support your career growth?

Inspire has helped me take my career to the next level, but most importantly, empowered me to find my passion! Having started my career in Member Experience and Operations, I was able to build a strong foundation of how the business works. I use that knowledge every day as a Product Manager, implementing automation and helping our business scale!

Meghan Griffiths

Director, Retention Services

What are Inspire Perks + Benefits

Inspire Benefits Overview

Inspire’s culture balances the serious nature and tone of a professional company with the move-fast-and-execute tone of a rapidly growing emerging tech company. We believe in working hard and producing, but doing it in a positive and friendly environment where collaboration is rampant.

Inspire calls its employees Avengers. It’s a team out to even the score on behalf of the common man, to challenge the status quo and confront apathy and old-world bureaucracy. Every Avenger lives for the mission: To build the world’s most consumer-focused clean power platform and inspire a connected moment towards a brighter energy future. Avengers are scrappy, restless, humble and committed to balancing passion with purpose and profit.

Inspire offers competitive compensation and equity packages, plus benefits such as health, vision, life, and dental insurance - Not to mention, unlimited vacation, 401(k) plan, a dog friendly workplace & LOTS of cupcakes!

Culture
Volunteer in local community
Inspire's Sustainability team and 3 Employee Resource Groups offer ample opportunities to get out in our local communities, connect with our mission, and further our impact.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Inspire has 3 active employee resource group for our BIPOC, Women, LGBTQIA+ communities and allies that offer monthly programming & bonding opportunities for members.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Inspire regularly offers Wellness focused programming for employees, including awareness & training sessions hosted by experts, company wide wellness challenges, and onsite exercise classes.
Team workouts
Group challenges & competitions coordinated in our #workout slack channel and access to unlimited workouts through our wellbeing app offerings to all employees.
Mental Health Benefits
Unlimited subscriptions to wellbeing apps to support healthy habits like meditation and therapy and monthly selfcare workshops to equip employees with tools to prioritize their wellbeing.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Inspire provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work remotely on occasion as needed.
Family Medical Leave
Company sponsored family events
Inspire sponsors family oriented events annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
In addition to internal monthly programming and events, Inspire holds an annual All Company Retreat for employees to connect with our mission and one another
Game Room
Avengers have access to a variety of games in our indoor/outdoor community area. Ping pong tournaments are a crowd favorite amongst our employees!
Stocked Kitchen
Employees enjoy a kitchen filled with a variety of snacks, LaCroix, and cold brew and kombucha on tap.
Happy Hours
Happy hours happen regularly at Inspire HQ, both within teams and company-wide. We hold an annual Halloween happy hour & costume competition as well as an end of year Holiday Party.
Parking
We offer Inspire employees on-site parking.
Pet Friendly
Inspire is a dog friendly office.
Recreational Clubs
Relocation Assistance
Inspire offers relocation assistance for certain roles.
Home Office Stipend for Remote Employees
Inspire works with employees to get them the remote items that will help them be most productive in their at-home offices.
Professional Development Benefits
Job Training & Conferences
Inspire offers employees professional development opportunities like onsite training courses, the ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Inspire hosts a monthly 'Coach It Corner' series where employees have a platform to share their area of passion or expertise with the larger business!
Cross functional training encouraged
Promote from within
Customized development tracks

Additional Perks + Benefits

Inspire puts a strong emphasis on supporting the wellbeing of all employees. In February, we launched company-wide Wellness Days to prevent employee burnout. Our team gets 1-2 days off per month to take time for themselves to unwind, rest, and take care of themselves.

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