The Walt Disney Company
Create the Tech Behind Our Magic
Santa Monica

Sr Application Administrator at The Walt Disney Company

| Santa Monica
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Hulu is a premium streaming TV destination that seeks to captivate and connect viewers with the stories they love. We create amazing experiences that celebrate the best of entertainment and technology. We’re looking for great people who are passionate about redefining TV through innovation, unconventional thinking and embracing fun. It’s a mission that takes some serious smarts, intense curiosity and determination to be the best. Come be part of the team that’s powering play.
Responsibilities :
  • Support the installation, upgrade, maintenance, or provisioning of enterprise applications. This includes installing new software releases and system upgrades, evaluating and installing application patches, and conducting application migrations, refreshes, and restores.
  • Performs troubleshooting and resolves complex technical problems which include applications, databases, and server problems. Collaborate and work with IT Services and technical staff to identify and resolve critical system issues to minimize impact to business operations.
  • Evaluates and ensures the performance and reliability of the applications by monitoring these systems for high availability, load balancing, and satisfactory response time using third-party tools.
  • Interface with the software vendors for any application bug resolution or application maintenance issues.
  • Plans, creates, and maintains the appropriate documentation, inventory assessments, and procedures related to administration of the applications, system and network (connectivity) architecture, system and database backup policies.
  • Communicates positively and effectively with customers, coworkers, and stakeholders to understand administrative needs and resolve support issues.
  • Learns and adapts quickly to new situations and changing priorities.
  • Understand a variety of different business needs and processes used by Hulu and recommend automation of business processes where appropriate.
  • Supports specific applications that include but are not limited to: Salesforce Marketing Cloud, Copado, Jira, Confluence, Airtable, Trello, Tableau, Smartsheet, Monday, Roadmunk, etc.
  • Coordinate requirement analysis, design, implementation, testing and deployment for in-house projects as well as those outsourced to a consulting partner.
  • Design and implement processes to ensure data integrity and standardization.
  • Build, develop and maintain custom integrations (out-of-box and custom scripts) with 3rd party applications via SOAP and REST APIs
  • Configure, build, develop and deploy required fixes and enhancements on Salesforce and/or ServiceNow platform
  • Performs other related duties as assigned or requested.

Basic Qualifications :
  • 2-5 years of responsibility with relevant Information Technology work experience related to the administration and support of Enterprise wide applications, databases and servers, IT systems and infrastructure, programming and/or operations.
  • Methods and procedures involved in the technical administration of software applications which includes the installation, configuration, patching, troubleshooting, documentation and coordination.
  • Strong experience in supporting and maintaining enterprise level applications.
  • Ability to work on multiple, time-critical projects simultaneously
  • Excellent technical skills and knowledge in the areas of IT infrastructure components such as server, storage, network, database, virtualization, operating systems and cloud technology.
  • Excellent problem solving and analytical skills in troubleshooting application issues and problem resolution in a timely manner.
  • Excellent verbal and written communication, including presentation of complex data in easily understood ways and strong data visualization skills.
  • Proficient in documenting and maintaining configuration and process information.
  • Experience with JavaScript, SOAP and REST APIs to build, develop, fix and deploy on capable enterprise platforms like Salesforce and/or ServiceNow.

Preferred Qualifications:
  • Bachelor’s Degree in Computer Science, Business or related field i.e. data science.
  • Experience with scripting languages (Python, PowerShell, JavaScript)

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What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.

Chase

Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.

Jamie

SVP/Chief Technology Officer, The Walt Disney Studios

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