Sr. Administrator, Offshore Services

| Jacksonville, FL
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OUR PEOPLE: We deliver positive results and experiences for our partners by first empowering our people. Our industry experts are singularly skilled at what they do and equally adept at bringing their skills together to build solutions stronger than the sum of their parts. Our inclusion and employee-centric focus make for a workplace that provides valuable services and experiences.

THE CROWLEY WAY: Guided by our three values: integrity, sustainability, and drive, we believe in and celebrate the power of collaboration between people with diverse backgrounds and experiences to achieve business and personal goals. We support the development of our people and are committed to growing together, inclusively.

SUMMARY: Responsible for managing the Commercial Operation desk to provide safe and reliable Offshore Services to Crowley's customers (internal and external) in addition to solving any problems that may arise during the process.

GENERAL RESPONSIBILITIES: Develop and publish vessel schedules, maintaining relationships and continuous communications with customers on various project related issues which may include invoicing, demurrage, fuel escalation and port costs rebilling. Resolve customer complaints by working directly with various internal departments. Maintain charter party agreements and backup documentation for cargo invoices and claims. Ensure that company vessels fulfill the customer requirements in accordance with applicable Charter party contracts. Support the commercial and operations teams with the budget and track vessel project expenses. Coordinate voyage orders via commercial voyage management software and coordinate with vessel operations, project management team and the vessels and provide updates to all concerned parties. Monitor voyage performance measures. Coordinate with the project team and customer for planned/unplanned events and periods that could result in loss of charter hire. Maintain competitor and customer analysis and reports in respect to Jones Act offshore fleet. Coordinate and facilitate customer performance, risk assessment and project meetings, attend industry events and continually build business relationships with both our competitors and potential customers.

EDUCATION: Bachelor's degree in business, transportation, or a related field; or a combination of post high school education and equal experience. Seagoing experienced is preferred.

EXPERIENCE: 5 years in petroleum vessel operations, chartering, and marine transportation experience.

TECHNICAL PROFICIENCY: Proficient with Microsoft Office products, including Word, Outlook, Excel, SharePoint and Veson IMOS Platform (VIP).

COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships with internal/external business partners. Ability to evaluate process effectiveness and develop change or alternatives. Ability to prepare, monitor and administer budgets, as well as the ability to perform financial analysis. Ability to function effectively with, or as part of a team. Ability to effectively manage projects that may vary in nature and scope. Ability to identify and/or document existing and new trend, as well as evaluate and predict their impact on the organization. Ability to adapt to changing work demands. Knowledge of federal and state marine safety, health, and environmental regulations. Knowledge of federal and state statues and liability rules governing claims. Knowledge of and ability to apply the concepts, principles, and practices of change management.

OTHER: USCG licensed officer preferred. Must be able to obtain a TWIC.

JOB SCOPE: Position impacts multiple business units/segments.

WORKING CONDITIONS: Normal office environment with little exposure to excessive noise, dust, temperature, and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.

More Information on Crowley
Crowley operates in the Energy industry. The company is located in Jacksonville, FL, Medley, FL, Miami, FL and Seattle, WA. Crowley was founded in 1892. It has 5001 total employees. It offers perks and benefits such as Disability insurance, Dental insurance, Vision insurance, Health insurance, Life insurance and Mental health benefits. To see all 3 open jobs at Crowley, click here.
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