Sr Accessibility Specialist at General Dynamics (Washington DC)

| Washington DC
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GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on TS/SCI level cleared Sr Accessibility Specialist joining our team to support our Intelligence customer in Springfield, VA

Job Requirements:

Front line user support for Accessibility Tools and Projects (such as Unclassified Webcams)
• Provide client support for all client service report requests to include maintenance and troubleshooting
• Development of user support guidelines and documentation
• Perform initial remediation and/or coordination for IT Accessibility issues.
• Provide accessibility support to NGA's Internal Helpdesk
• Be familiar with NGA's IT Architecture, Policies, Procedures, and processes and ensure IT Accessibility is integrated into the procurement, development maintenance and use of ICT
• Collaborate with UDS personnel to ensure the establishment of a framework for IT Accessibility.
• Create and maintain documentation for all troubleshooting procedures for all accessibility tools and software to aid in remediation
• Open service request tickets using Service + and ensure that client support tickets concerning IT Accessibility and/or reasonable accommodations are resolved
• Assist Reasonable Accommodations in navigating CIO-T service processes
• Work with CIO-T personnel to ensure more efficient processes and resolution of reasonable accommodation and/or IT Accessibility requests
• Provide guidance on IT Accessibility law, policy, and best practices as necessary.

Experience Required:

5+ years and BS or equivalent combination of education and experience

Desired Qualifications:
• Experience with Remedy, Service + and other ticket tracking systems
• Some experience with machine learning and captioning software
• Some experience with knowledge or video relay systems
• Experience with Accessibility tools including but not limited to JAWS, ZoomText, and Majic
• DODI 8570 certification
• Experience documenting and remediating IT issues and processes
• Broad experience with NGA's IT Architecture (in particular user facing services architecture, processes, and organizational structure)
• General knowledge of Accessibility tools and software
• Strong Passion for Diversity, Equity, Inclusion, and Accessibility


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
More Information on General Dynamics
General Dynamics operates in the Aerospace industry. The company is located in Reston, VA, Fairfax, VA, Falls Church, VA, Sterling Heights, MI, Groton, CT, Bath, ME, Savannah, GA, St. Petersburg, FL and San Diego, CA. General Dynamics was founded in 1952. It has 13790 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, 401(K) and Employee Stock Purchase Plan. To see all 606 open jobs at General Dynamics, click here.
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