Caesars Sportsbook & Casino
We Are All Caesars
Las Vegas, NV

Sports Book Supervisor (Palms) (Las Vegas, NV)

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Job Description
Caesars Sportsbook, America's leading sports book provider, has an immediate opening at its sports book inside Palms and Casino in Las Vegas, NV. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading.
Reporting to the Sportsbook Manager, you will be face of our sportsbook operations. By providing a high level of customer service, to both regulars and "novice bettors", you will ensure everyone is made to feel welcome. As an expert in our menu of sports betting options, you will help to advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
Job Description:
  • Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book
  • Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control
  • Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book
  • Mentor employees to help them become better ticket writers
  • Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors
  • Handle escalated customer complaints/issues as needed
  • Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations

Minimum Requirements:
  • Prior work experience in a sports book is highly preferred
  • Ability to motivate, lead, and mentor staff members
  • Strong communication skills, both written and verbal
  • Professional appearance and demeanor
  • Self-starter attitude who shows initiative
  • Committed to delivering a high level of customer service

Essential Functions/Exposures:
  • Must be able to stand for extended periods of time.
  • Must be able to lift, pull or push 25 lbs.
  • Must be able write for extended periods of time.
  • Must be able to twist, bend or reach with no significant boundaries.
  • This position may be exposed to a smoke-filled environment
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What are Caesars Sportsbook & Casino Perks + Benefits

Culture
Volunteer in local community
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Starting at 3 accrued weeks of PTO. EOY roll-over time up to 80 hours! 8 Holidays, 2 Floating Holidays, 1 Birthday Holiday
Paid Holidays
Paid Sick Days
40 hours of sick leave. EOY roll-over time up to 40 Hours of Sick time.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks

An Insider's view of Caesars Sportsbook & Casino

How do you collaborate with other teams in the company?

I partner closely with our Digital Hub team, comprised of Product Tech, Digital Operations, and Marketing. The Executives who lead these teams are some of the most innovative and driven leaders I’ve ever worked with. As we continue to rapidly grow, our goal is to ensure that we build a collaborative culture, set clear objectives, and have fun

Alexandra

Assistant Director of Human Resources

What are some things you learned at the company?

The need to strategically plan to scale personnel at exponential rates is one of the biggest learned experiences for me. Proactively hiring and building teams ahead of lofty, yet realistic growth expectations has ensured we scale effectively and efficiently.

Chris

Manager of Digital & Marketing Talent Acquisition Partner

What unique initiatives do you have that encourage innovation?

I believe in a non-hierarchical way of managing my team which leaves room for honest and open discussions. I genuinely believe this encourages the team to work deferentially and organically forces them to think of ways to be innovative and be true to their respective creative problem-solving selves and to be part of the solution.

Vanessa

Program Director U.S. Digital State Expansion

How has your career grown since starting at the company?

I am just as excited and motivated today, as I was during my initial on-boarding and that is a direct result of the success achieved through the ability to work together. As a member of the team, I am confident that no matter what challenges may surface, Caesars Digital will conquer them together.

Derek

Tech Lead

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