Specialist at HCL Technologies (Lincoln, NE)

| Lincoln, NE
Sorry, this job was removed at 7:33 p.m. (CST) on Saturday, May 14, 2022
Find out who's hiring in Lincoln, NE.
See all Operations jobs in Lincoln, NE
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Job Description (Posting)

"Strong Problem solving and analytial skillsSystem Admin experience working in Linux Environment (reducing file sizes,running sudo commands,etc)Call Center ExperienceKnowledge of Network Infrastructure,SAN, Experience with Analytical tools using visual and correlation analysis is a plusContributing to a culture of continous improvement and operational excellenceLevel 2/3 support for IT Operations (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

B Tech

Skill (Primary)

EIS-Unix-Linux
More Information on HCL Technologies
HCL Technologies operates in the Information Technology industry. The company is located in New York, NY, Irvine, CA and Sunnyvale, CA. HCL Technologies was founded in 1991. It has 184139 total employees. To see all 220 open jobs at HCL Technologies, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView HCL Technologies's full profileFind similar jobs