Job Description (Posting)

"Strong Problem solving and analytial skillsSystem Admin experience working in Linux Environment (reducing file sizes,running sudo commands,etc)Call Center ExperienceKnowledge of Network Infrastructure,SAN, Experience with Analytical tools using visual and correlation analysis is a plusContributing to a culture of continous improvement and operational excellenceLevel 2/3 support for IT Operations (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

B Tech

Skill (Primary)

EIS-Unix-Linux