Job Description (Posting)

To resolve tickets/escalations/incidents, through root cause analysis, in adherence to SLA, quality, process & security standards to ensure positive customer feedback and value creation. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

BE/B.Tech (Hons)

Skill (Primary)

Technical Competencies-Consulting-Project/Program Management