Specialist at HCL Technologies (St. Louis, MO)

| St. Louis, MO
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Job Description (Posting)

Lead / Specialist Asset Management Services

We are looking for a multi-skilled Lead /Specialist who can effectively oversee Asset Management Deliverables and procurement coordination for IT asset management ( EUC
Primary responsibilities are:

Asset Management/Stock Management /Procurement coordination
Asset provisioning and Tracking like Computer Assets/Mobile/Virtual Desktop/Workstations/ DC devices/Network Devices.
Working on service task/Incidents on service now and closing the tickets as per the process.
Customer Relationship Management
SLA/OLA Management for all Asset Management Deliverables and its reporting
Regular reviews with Customer and internal teams/vendors as applicable
Extensive knowledge on ITSM Tool Set (ServiceNow)
Reporting and MIS
OEM Vendor coordination & Management
Asset Inventory/ITSM Tool/AMDB Implementation/Inventory report
Ability to work in a Matrix managed environment
Local language expert
Flexibility with respect to time client deliverables need to be met with a Can-do attitude
Ownership and Drive, Ability to make difficult decisions, Multi Tasking, Ability to Prioritise, Working Under Pressure, Impartial Working on behalf of Clients

Technical Skills:

Basic Understanding End User IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphones and industry wide OS and applications
Basic understanding of IT Infrastructure in a Corporate Environment server/Network/Database
Capable developing new joiner and Leaver process as per the Client needs
Demand and Forecast analysis and understanding key Business needs/suggestions
Asset Procurement Process/ Budget Tracking/ Asset Delivery Tracking/Provision process/Asset Audit/Periodic Reporting
Tracking and Remediation of Missing Assets and its reconciliation
Accessories or Peripherals procurement and deployment process & tracking

Minimum Qualification and Experience

7-9 years EUC/FSO experience, with at least 7 years in a Asset management & procurement role
ITIL professional will be preferred
Good knowledge on ITSM tool Sets, AMDB/CMDB configurations and implementation
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

B Tech

Skill (Primary)

DWP-FSS-Desk Side Services
More Information on HCL Technologies
HCL Technologies operates in the Information Technology industry. The company is located in New York, NY, Irvine, CA and Sunnyvale, CA. HCL Technologies was founded in 1991. It has 184139 total employees. To see all 244 open jobs at HCL Technologies, click here.
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