SoFi Stadium is an unprecedented and unparalleled sports and entertainment destination built in Inglewood, CA.  The first indoor-outdoor stadium to be constructed, SoFi Stadium is the home of the Los Angeles Chargers and the Los Angeles Rams. The state-of-the-art stadium re-imagines the fan experience and will host a variety of events year-round including Super Bowl LVI in 2022, the College Football Championship Game in 2023, and the Opening and Closing Ceremonies of the Olympic Games in 2028. Located on the site of the former Hollywood Park racetrack, the stadium is the centerpiece of a 298-acre mixed-use development featuring retail, commercial office space, a hotel, residential units, and outdoor park spaces.  

Our PURPOSE is Creating Extraordinary Experiences, one moment at a time.  

Our PROMISE is to be an iconic destination that celebrates our diverse and spirited community.  We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made.

Our COMMITMENTS are as follows:

SAFETY FIRST:  we commit to safety as a top priority.

KEEP IT CLEAN:  we commit to the highest standard of cleanliness.

ALL ARE WELCOME:  we commit to valuing and celebrating the diversity of our community, our team, and all that we serve.

STRONGER TOGETHER:  we commit to providing an environment that promotes teamwork, mutual respect and recognizes the positive achievements of all.

THINK BIG:  we commit to innovation, inspiration and imagination in the delivery of extraordinary experiences through every interaction 

SUMMARY:
The Ticket Ops Specialist is a full-time position that will provide daily/event support to the Management team and is responsible for administrative duties within the office. The Specialists ensure that the ticket office is running efficiently through proper training, preparation, and leadership. The ideal candidate must be an ambitious, self-motivated, detail-oriented, and team player who is confident working in a dynamic, fast-paced environment.

Essential Duties and Responsibilities:

▪ Assist in managing seating manifests and inventory on ticketing platforms from build of event through event settlement to ensure accurate inventory and timely financial settlement.
▪ Assist in managing internal/external ticket reporting based on promotions, sales, inventory for all ticketed events at the Theater.
▪ Work with internal depts in the sale/fulfillment/invoicing, distribution, and online management of ticket requests (programming, marketing, etc.). Process special ticket orders at management request and assist in the completion of special projects as assigned
▪ Provide excellent customer service both internally and externally; explain ticketing policies, answer questions, and resolve routine problems regarding ticket sales
▪ Assist in the proofing of all pricing/discounts/offers/promotions within the ticketing system & website.
▪ Prepare, organize and maintain box office and storage areas. Perform general administrative tasks such as filing, record maintenance, etc.
▪ Provide consistent and reliable support to management staff, assist with communications, organization, and day-to-day activities
▪ Assist on tasks in Archtics and Host ticketing systems and other tasks and duties as assigned.

Minimum Qualifications:

▪ Bachelor's Degree or equivalent experience in a Box Office/Ticket Operations department required.
▪ Minimum of 3 years experience in a Box Office Operations environment in the Entertainment industry is preferred.
▪ Innate passion for customer service and providing an exceptional product to elevate the Guest Experience.
▪ Ability to read, listen, and communicate effectively in English - both verbally and in writing.
▪ Ability to work productively, and prioritize heavy workload, in an unstructured environment with frequent interruptions.
▪ Excellent organizational and time management skills.
▪ Working knowledge of Google Workspace and Microsoft Office Suite.
▪ Knowledge of ticketing software, box office management, and technological trends is required.
▪ Flexible work schedule with the ability to work nights, weekends, and holidays is required.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

EQUAL EMPLOYMENT OPPORTUNITY:
Hollywood Park and SoFi Stadium strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.