The Specialist works with data scientists, change analysts, engineers, and service owners to estimate and communicate the risk of performing changes and ensure DMED Tech is ready for marquee events. They will build programs to identify historical impact of changes, evaluate which attributes of changes increase their risk, and establish guidance service owners and engineers can use to reduce the risk of changes they perform. They will continuously partner with the larger service management program on what data is collected about changes, incidents, and problems to continuously improve the change risk management capability. They will also coordinate the preparation and readiness assessments for DMED Tech's most important events and launches.
Responsibilities :

• Analyze performance metrics of service management programs using technical experience and judgment to produce effective measurement programs.
• Act as scrum master for multiple squads to drive process and workflow improvement.
• Builds comprehensive project plans to meet cross-team objectives.
• Reviews project plans and suggests improvements that increase on-time success rate and reduce required management contingencies.
• Reviews status reports to identify project tasks that require management intervention.
• Assists with building and executing onboarding processes for new Engineering Operations customer groups.
• Work across teams to evaluate change risk and forecast incidents to increase operational efficiency and synergy.
• Work across teams to plan and execute readiness programs for events like the Oscars and UFC.
• Builds and documents processes for new programs like certificate management and traffic forecasting.
• Work across teams to assess operational readiness to reduce availability risk of critical services.
• Applies experience to resolve complex issues.
• Makes decisions and performs actions that have moderate influence on the work of teams across DMED Technology.

Basic Qualifications :

• 2+ years of analytical, project management, or other relevant experience required
• 5+ years of analytical, project management, or other relevant experience preferred
• Strong communication skills, as well as written and verbal presentation skills
• Demonstrated experience leading or managing large projects that span organizational units
• Basic knowledge of the entertainment industry and digital content delivery terminology and technology