The Walt Disney Company
Create the Tech Behind Our Magic
Hartford, CT

Specialist, Delivery and Operational Intelligence at The Walt Disney Company (Hartford, CT)

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The Specialist works with data scientists, change analysts, engineers, and service owners to estimate and communicate the risk of performing changes and ensure DMED Tech is ready for marquee events. They will build programs to identify historical impact of changes, evaluate which attributes of changes increase their risk, and establish guidance service owners and engineers can use to reduce the risk of changes they perform. They will continuously partner with the larger service management program on what data is collected about changes, incidents, and problems to continuously improve the change risk management capability. They will also coordinate the preparation and readiness assessments for DMED Tech's most important events and launches.
Responsibilities :
  • Analyze performance metrics of service management programs using technical experience and judgment to produce effective measurement programs.
  • Act as scrum master for multiple squads to drive process and workflow improvement.
  • Builds comprehensive project plans to meet cross-team objectives.
  • Reviews project plans and suggests improvements that increase on-time success rate and reduce required management contingencies.
  • Reviews status reports to identify project tasks that require management intervention.
  • Assists with building and executing onboarding processes for new Engineering Operations customer groups.
  • Work across teams to evaluate change risk and forecast incidents to increase operational efficiency and synergy.
  • Work across teams to plan and execute readiness programs for events like the Oscars and UFC.
  • Builds and documents processes for new programs like certificate management and traffic forecasting.
  • Work across teams to assess operational readiness to reduce availability risk of critical services.
  • Applies experience to resolve complex issues.
  • Makes decisions and performs actions that have moderate influence on the work of teams across DMED Technology.

Basic Qualifications :
  • 2+ years of analytical, project management, or other relevant experience required
  • 5+ years of analytical, project management, or other relevant experience preferred
  • Strong communication skills, as well as written and verbal presentation skills
  • Demonstrated experience leading or managing large projects that span organizational units
  • Basic knowledge of the entertainment industry and digital content delivery terminology and technology
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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks

What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Volunteer in local community
Partners with Nonprofits
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.


Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.


SVP/Chief Technology Officer, The Walt Disney Studios

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