Spanish Support Specialist at Fetch Rewards

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What we’re building and why we’re building it. 

Fetch is a build-first technology company creating a rewards program to power the world. Over the last 5 years, we’ve grown from 0 to 10M active users and taken over the rewards game in the US with our free app. The foundation has been laid. In the next 5 years we will become a global platform that completely transforms how people connect with brands. 

It all comes down to two core beliefs. First, that people deserve to be rewarded when they create value. If a third party directly benefits from an action you take or data you provide, you should be rewarded for it. And not just the “you get to use our product!” cop-out. We’re talkin’ real, explicit value. Fetch points, perhaps. 

Second, we also believe brands need a better and more direct connection with what matters most to them: their customers. -- Brands need to understand what people are doing, and have a direct line to be able to do something about it. Not just advertise, but ACT. Sounds nice right? 

That’s why we’re building the world’s rewards platform. A closed-loop, standardized rewards layer across all consumer behavior that will lead to happier shoppers and stronger brands.

Fetch Rewards is an equal employment opportunity employer.


About the Role:

The Bilingual Support Specialist role is the voice of Fetch Rewards and represents the company every day by interacting with our users via email. Your technical competency and ability to internalize and articulate product bugs, enhancements, functionality, and engaging users will help you and Fetch Rewards succeed. An ideal candidate will thrive as an individual contributor, as well as in collaborative settings, by providing timely support to users, input on process improvement, and creating support-related content for users.

This position requires bilingual English / Spanish ability as well as working on Saturdays and Sundays. 3:00 PM - 11:30 PM CST. 


Scope of Responsibilities:

  • Trouble-shoot and effectively communicate issues to Fetch Rewards users and the development team.
  • Maintain user satisfaction.
  • Technical software troubleshooting with the development team.
  • Manage priorities and effectively complete day to day tickets and long-term projects..

We know we’re both succeeding when:

  • All requests are addressed within 24 hours.
  • You are effectively translating problems from users into repeatable bug reports for the technical teams in a way that they do not need additional information to identify the issues.
  • You solve problems and reduce the need to contact the technical teams.
  • You find yourself excited to tell people about what we’re building here at Fetch. You wake up truly excited because you know what you do today will directly impact a young growing company.

The ideal candidate:

  • Must be fluent in Spanish and English (oral and written) to communicate with our Hispanic users (required).
  • Must be able to translate from Spanish to English and vice versa (required).
  • Customer Service and/or technical support experience is a plus.
  • Knack for quickly identifying technical problems and implementing solutions.
  • Strong communication skills both written & oral.
  • Active listener who asks the "right" questions to fully understand a request.
  • Team-player who is eager to collaborate and welcomes open discussion in order to problem solve.
  • Ability to effectively manage day to day tasks and long-term projects with the passion and desire to increase the scope of the support team.

$18/19 per hour  based on experience.

#BI-remote

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
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    • jQueryLibraries
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    • PhotoshopDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement

An Insider's view of Fetch Rewards

How does your team reward individual success?

We offer: Promotions in Title. Increase in salary. More responsibility. Allowing employees to be Empowered to make tough decisions! We give out Tacos on the regular to show appreciation as well!Linds Siegel

Linds Siegel

Senior Technical Recruiter

How would you describe the company’s work-life balance?

Second to none! At Fetch Rewards, the importance of work-life balance is ingrained into our culture. There is a mutual understanding amongst the members of each team of when and how we can be reached, which is especially important in a remote working environment. We have an unlimited PTO policy that fosters a sense of trust from our leadership team

Maddy

Recruiting Coordinator

What are Fetch Rewards Perks + Benefits

Fetch Rewards Benefits Overview

Medical, Dental and Vision
Unlimited PTO.
Matching 401K plan.
Stock Options.
Pet Insurance.
Annual Education Reimbursement.
Employer-Sponsored Remote Equipment.
Remote / Hyrbid Flexibility. Employee Preference.

Culture
Volunteer in local community
Fetch Rewards believes it is important to provide value not only to shoppers but to our communities as well. Let by our Social Impact Manager, our local offices often participate in volunteerism.
Partners with Nonprofits
Our App provides the option of donating points to over 30 non-profits and charities.
Friends outside of work
Eat lunch together
Intracompany committees
Fetch Rewards has Employee Resource Groups that encourage active discussion around DEI. Amplify BIPOC Amplify LGBT Amplify Women Amplify Wellness
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Our Inclusion Specialist leads discussions around bias training for our people experience team.
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers $1,000 of expenses.
Vision Benefits
The vision benefits plan covers 77% for annual eye exams with $150 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Pet Insurance
Nationwide Pet Insurance. We cover 100% for 1 per.
Wellness Programs
Team workouts
During Covid we offer: Remote Yoga and strength training!
Retirement & Stock Options Benefits
401(K)
We match 25% on the first 5% you contribute.
Company Equity
Equity is available for most positions at Fetch Rewards!
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
We provide employees flexible schedules based on the functions of the business.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
We provide a pre tax program.
Company Outings
We host an annual holiday party and summer event!
Stocked Kitchen
We provide healthy snack options.
Happy Hours
Parking
Pet Friendly
Pet policy is dog friendly daily, Occasional bring your pet to work days.
Home Office Stipend for Remote Employees
When candidates accept an offer, they are presented with a link to select equipment.
Professional Development Benefits
Job Training & Conferences
Fetch Rewards offers employees professional development opportunities.
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Our Learning and Development team leads Fetch University and ongoing training for employees.
Customized development tracks
Paid industry certifications
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